Feb 10, 2020
Very good experience. Great customer service!
My experience overall was good but I must say the customer service was extraordinary! I have mobility issues and had rented a truck to move furniture to the facility. Getting in and out of the truck was extremely hard for me. When I arrived at the facility the staff was so accommodating. They brought all the paperwork out to me so that I did not have to try to climb up and down to get in and out of that truck. And, every time they brought something out to me they did it with a smile as if I were not inconveniencing them one bit! I would definitely recommend this facility to my friends and coworkers,
Nov 09, 2019
Price is good but the loading dock smelled like trash
As I was unloading there was a smell of trash. Itâs like someone is storing garbage in the unit.
For that reason I would hesitate to come back or recommend.
Sep 29, 2019
Very friendly, easy to use
Excellent customer service. Required to pay insurance, and rates increase if you stay past 6 months.
Aug 18, 2019
Location is good and we shall see...
Mo was friendly and helpful. Will wait and see how things go with storing my items there.
Aug 11, 2019
Booking a space was easy and well-priced.
I am grateful that I found this storage facility. It is convenient, and well-priced. The manager of the store is very professional.
May 31, 2019
Basic but nice
Very nice place for the basic storing of your items.
May 16, 2019
Overall good experience. Excellent customer service.
It was a fast and seamless process to get into a new storage unit. And the employee was kind and helpful.
Mar 06, 2019
Clean, easy to access, fast service
The unit price is one of the best in the area, the facilities are clean and easy to access, and the staff are both friendly and helpful.
Feb 13, 2019
Great price and good facility
I really liked the facility and the people were friendly and helpful. It was very reasonably priced and I would recommend it to others. My only issue is that I think they should have a map of the facility because it is easy to get turned around.
Dec 12, 2018
Very friendly and helpful
The facility was very easy to use and they had carts that helped you move your things.
Oct 21, 2018
The service I received was very professional. I would definitely recommend without a momentsâ hesitation.
Jun 03, 2018
Very friendly and respectful staff. The manager was very clear when he explained the operating hours and the contract.
May 14, 2018
I absolutely would! Thank you for all the help!
Customer Service was awesome! Exteremely helpful on a stressful day! Thank you very much!
Jul 02, 2017
Quick and easy and secure.
The whole of their staff appeared pleasant and attentive. They made it a simple move.
Jun 01, 2017
An effortless process - everything went smoothly.
Process could not have gone much smoother. Shaye was most accommodating and helpful throughout the move.
May 07, 2017
Great customer service
Loved our moving in experience. The front desk agent was helpful and friendly and made the move-in process easy. She went out of her way to come and find us at our unit with two moving dollys!
May 01, 2017
Easy move in process. Friendly staff.
Feb 09, 2017
Great and convenient
I was recommended by my sister and it's cool so far
Aug 29, 2016
Great customer service.
My company has been storing here for almost a year and found the facilities and staff to be excellent. There were especially helpful even when we were downgrading to a smaller space. It was much appreciated!
Mar 25, 2016
Nice clean space easy process .
Mar 11, 2016
Place is very clean
Great place to rent no regrets
Mar 07, 2016
Excellent facility for long term storage solutions.
I have been with them for 2 years and find them to be an excellent solution for my long term need. The staff is great!
Jan 16, 2016
I love this storage facility
The staff is very friendly and helpful. The facility is secure and clean.
Jan 16, 2016
secure Self Storage is The Best!!!
Secure Self Storage is very clean,secure, the employees are very helpful. I don't have any complaints.
Jan 03, 2016
Great Place, Prices, Customer Service
Everyone that works here is very friendly. The facility is clean and secure. The prices are great.
Dec 04, 2015
Very easy and fast
The unit was exactly the size I needed with a price point that made it a no-brainer. It also helped that customer service was great.
Oct 19, 2015
Efficient and practical
Staff was helpful with options and directions, and was quick and efficient with all paperwork. Secure door that I entered through did. It close automatically every time, so I can't say the most secure, but they do use access codes in multiple places, so that's somewhat mitigated.
In all, I'm happy with services provided and recommend if you're in the area.
Sep 05, 2015
Aug 25, 2015
Secure Self Storage has been nice to use
Aug 20, 2015
quicl and easy. Great experience
Jul 31, 2015
Customer service was very good
I would strongly recommend this facility. The staff is nice and very knowledgeable. Property manager went beyond great customer service and showed me units. Place was clean for storage building.
Jul 28, 2015
Good basic storage
No real complaints except that the access hours aren't that great. Everything else is pretty average. Customer service so far has been excellent.
Jul 12, 2015
so far so good
Came in at the very end of the business day and was treated very well. Didn't feel rushed and am happy I found this place!
Jul 02, 2015
My experience was great
The whole thing was amazing, everyone was so helpful and the facility was easy to navigate.
Jun 10, 2015
The people was very nice and will to help and make sure I was please with the space I pick.
Jun 08, 2015
May 09, 2015
Great customer service
Customer service was very helpful, especially a Mr. Lauren/Lawrence Johnson (I don't know if I heard his last name correctly). Facilities were exactly what I needed at a very affordable price.
Mar 29, 2015
Sep 01, 2014
Aug 29, 2014
Poor Customer service
I have rented a unit for six month and had problems with the auto pay. I would get a email stating that my payment did not get through but my bank claimed there had been no record of any transactions. I would have to call the storage company and they would manually run my card without an issue, When I closed the unit I wanted to raise my concern about this issue (it defeats the purpose of having auto pay configured). The person in the office was very rude and was not listening to my concern instead kept saying the payment were denied and there nothing she could do. I was not expecting them to do anything except to look at the issue (possibly with their Credit card clearing house). Instead she kept complaining that I was raising my voice (you would to if you kept being interrupted). She then walked away and refuse to talk to me (GREAT CUSTOMER SERVICE)
I would also caution using this facility at night because of the shady characters around the facility. I NEVER USE THIS FACILITY AGAIN - THERE ARE PLENTY OF OTHER OPTIONS
Aug 25, 2014
Very friendly service. The biggest drawback was that the in-house insurance forms were written ambiguously, so neither we nor the staff could clearly interpret coverage policy.
Jul 26, 2014
Very secure and protective more secure than last storage I used. It is just a little difficult getting to the storage area.
Jan 02, 2014
Dec 30, 2013
Couldn't have been easier
From start to finish the process was quick and easy, no more than 20 minutes. The prices are very reasonable and the facility looks very clean and secure. The manager was extremely helpful.
Sep 10, 2013
Paperwork took too long, but overall good experience. Loved being able to use their truck.
Aug 20, 2013
I love it! There was no hassle at check-in and the staff were very friendly and helpful. I'll definitely recommend the place to a friend.
Jun 18, 2013
My customer service rep was awesome. He seemed to really care about my experience. I was a little bummed that I got a locker so far away from the elevator, but nonetheless it was a great experience.
May 21, 2013
Was pleasantly surprised. I arrived five minutes before time and was able to enter the facility one minute before posted time for the opening! The individual who assisted me (Mo) was outsyanding!
May 14, 2013
Feb 04, 2013
visit 6 places this was the best
i visit 6 other storage places and this one gave me the best price to store my goods. great customer service and plenty of hand carts to use. like the lite music in the hallways
Jan 17, 2013
First Time Using Storage
Moved To Wash, DC I needed to use storage before my condo was ready. Managers here were very helpful got me the right size space. I would recommend them to anyone needing storage.
Jan 15, 2013
Love to Store Here
I have been here over 3 years off and on for storage. Mgnt team is great and they keep the place very clean. They are better then the competition in the area. Prices are fair but not high
Sep 18, 2012
Friendly and Helpful Customer Service
Jul 31, 2012
Employees were great! Place was very clean!
Jul 19, 2012
they can raise the rate arbitrarily
Weeks after moving everything in, they arbitrarily rose the rate by $10/month (20% increase).
Oct 19, 2011
needto change your saff very unpolite and just take care some people specific race (discrimation with hispanic race)
Aug 06, 2011
Perfectly Adequate Storage
It's hard to rave about storage units.
This one fulfills all the salient points for me, though:
competitively priced (5x10)
unit available when I needed them
good location not far from Military/Missouri and Kansas Rd.s
easy unloading to loading dock
The only drawbacks are the pop music playing on speakers inside that drives me a little bonkers, and that it is often hard to find a dolly to unload to.
All in all, perfectly adequate storage.
Apr 19, 2010
Could be cleaner and there was a limited number of handcarts and dollies available for use.