Sep 30, 2019
Good customer service
Both ladies who assisted me with my move were very friendly and I'm very satisfied with the location and my unit.
Apr 25, 2019
Great personal service.
They had the size unit I needed for a decent price.
Mar 19, 2018
The receptionist was very informative.
I was impressed that a call was made to me verifying whether we had moved because we had not moved in & our lock was not on our unit.
Oct 03, 2017
The ladies here at this site are so helpful, nice, understanding.
I would reccomand anybody to place. I couldn't be more happy with the level of customer service they provide to there customers!!!!ð¤ðð½
Feb 25, 2017
Darlene was AWESOME!!! She really made my experience easy and she explained everything thoroughly. She was more then helpful!
I recommend this storage facility to everyone I know who needs storage. Even the front office is clean and very nice. Darlene's customer service was excellent!
Feb 23, 2017
1st time renter, very helpful and friendly.
Feb 21, 2017
Plenty of space to rent, very friendly.
Oct 03, 2016
Extra insurance cost wasn't cool
Sep 19, 2015
Jul 16, 2015
I checked every storage place and this is the BEST
I checked every single storage place and besides having the nicest facility it was Mary and Charlene that made me choose Aston iStorage!
Jun 07, 2015
Very easy to reserve a unit and great prices.
I would recommend ISTORAGE Aston. Convenient, clean, and good customer service.
May 26, 2015
THE LADY WHO HELPED ME WAS VERY NICE AND HELPFUL. THE FACILITY WAS CLEAN AND SEEMED VERY SECURE. THE PRICE WAS NICE AND WE WERE ABLE TO TAKE ADVANTAGE OF A DEAL THEY WERE OFFERING. WOULD DEFINITELY RECOMMEND.
Apr 08, 2015
Outstanding customer service from Darlene.
This was my first time renting a storage unit. I'm in the process of buying and selling my home at the same time. It is a very stressful period. Darlene, your customer service agent was outstanding. She explained, in detail all my options for size and price and terms. After speaking with her I was much more relaxed and confident about your facilities. I would definitely use your company again in the future. Thank you again Darlene.
Apr 01, 2015
I had the pleasure of talking with Darlene who was very helpful and even allowed me to look at the unit before I signed to make sure it was enough space. Also get bedside manor and humor was perfect-
One time customer
Aug 11, 2014
First timer.....terrible experience
I am a first time customer to renting one of these things, and this is the first place I am trying.
First, the folks at the front counter and in the phone are rude, and "very matter of factâ about just about everything....no customer service skills, barely audible, and know that have a service that is in demand and treat everyone like they are doing you a favor.
Secondly, sometimes the gate for access works, and sometimes it doesnât.....Its pot luck. On two occasions, I have had to call and for assistance and have them fix something with the software or receiver for this to operate properly.
Third, I asked to be put on an automatic renewal prepaid for 3 months for the summer, until my daughter heads back to school. Apparently, there was some foul up, I was not on a renewal and in the last month of this month to month contract I was charged HUGE late fees (more than 50% of the cost of the rental in itself).
Last, this is not a very safe area AT ALL. There are two seedy bars within about 50 yards, and a trucker stop. One of the nights I was waiting for the gate to be fixed, I was approached by a visibly drunk dude that wanted to know if I had a few bucks for the âbusâ (apparently bus service runs late in the this area).
Itâs certainly convenient to 95, but with a broken gate, rude workers, penalties and fee gauging, and drunk pan handlers approaching you --- I am not sure itsâ worth it. I have found out subsequent that there are so many other places in Aston to store your things, and I will not patronize these condescending and cooked folks again.
Jun 29, 2014
Great and quick
Mar 04, 2014
Overall, I would rate a 6 on a scale of 1 to 10.
The overall experience was good from the paperwork but when I got to the storage site, there were no hand trucks. I called the on site manager for her to tell me, "I don't know what you people do with them and I am getting ready to leave for the day". So, after spending a good 6 hours of moving everything from apartment to truck, without the handtruck it made for a long day of having to carry everything that was on the truck. This day in particular was Saturday, February 22, 2014, and I am not sure of who the site manager was, but she needs to take an interest in helping her clients.
Aug 30, 2013