StorageBlue - Union City

inconsistent Customer Service

I picked the storage because of online prices. I went a week before to check out the place and a lady called Jackie was very attentive, polite, and informative, actually great customer service. I did book at the time because I was not sure of the measurements of the item I was going to store way. She told me to take measurements and I can book on SpareFoot. I made a reservation for a Thursday. When I arrived another lady was there she was rude, unprofessional and wouldn't honor what was on my reservation. She claimed that she called me the day before to see if I wanted to go in before my reservation date. I told her that I didn't get the message, but I came in on my reservation date, showed her the email and she said that SpareFoot is not a reservation but instead a lead.

Recommended: No

So far so good

Everything went fine and this is a very nice storage. Good customer service and good prices as well

Recommended: Yes

Facilitity looks clean, and elevators work fine

Looks clean and staff is helpful

Recommended: Yes

One-stop shop for excellent storage facilities & moving needs/equipment

Very helpful & friendly associates - called shortly after making the reservation through SpareFoot to discuss all details and forms to fill. Went in to sign all the paperwork since I lived close by and they were quick and efficient! Offered to help reserve UHaul for moving purposes as they share the same site (which was extremely convenient since it was close by) Clean, well lit and secure facility. Provided assistance and dollies for easy move in to storage. Highly recommend using this facility!

Recommended: Yes

Great Storage

Great service, great people, and great location!!!

Recommended: Yes

Overall good storage

Helpful. Good promotions. We chose this location for its price and it’s close to our home.

Recommended: Yes

Customer service was amazing and fast.

Customer service was amazing and fast

Recommended: Yes

Satisfied

So far so good. I am satisfied with the service.

Recommended: Yes

Ask about elevators

I went with this facility because of a great six month rate. I’m happy with it for the reduced price. The main freight elevator only serves part of the facility. If you’re storing large items, take measurements and clarify where your unit is. The other elevator might not work for you. The keypad entry to one area was out of order and according to another couple, had been for several weeks. According to a guy that worked there - they guy who repairs it was on vacation. One guy? Hmmm.

Recommended: Yes

Helpful, flexible and good pricing

Helpful, flexible and good pricing

Recommended: Yes

Clean and neat

Good storage facility and nice staff.

Recommended: Yes

Perfecto

Es un ambiente muy comodo los trabajadores muy amable muy buena experiencia definitivamente lo recomendare amis amistades y familiares

Recommended: Yes

Definitely recommend Storage Blue

I researched several storage units in the area and decided on Storage Blue - the pricing is fair and the staff is great.

Recommended: Yes

would be better if the ceiling does not drop ashes

I rented a 10 x 10 with 10' ceiling. but it turns out that a regular 10 x 10 with 8' ceiling actually is large enough. would be better if the ceiling does not drop ashes

Recommended: Yes

Convenient location,clean and free pick-up truck!

Convenient location area right in Union City. The facility is very clean, awesome staff and easy access to the storage bin from the ground level. The price of the units are very reasonable and they offer comparable pricing. I can say the best thing was the usage of their free pick up service. Mind you this service takes off a lot of stress knowing that a truck will be at your doorstep and ON TIME....I would recommend this facility to all my friends . Thanks for the service

Recommended: Yes

Friendly staff and convenient location

Staff is extremely friendly and the location is very convenient. The facility is clean and secure!

Recommended: Yes

This was very clean and tidy overall.

We were given 50% off for the first 6 months which is a really great deal, especially considering we're only storing one item.

Recommended: Yes

Great Customer Service

Stayed open a few minutes later to allow me to move in. This was very appreciated.

Recommended: Yes

Carlos,was great!!! Storage blue lucky to have him

Carlos went above and beyond my expectation meeting exceeding my expectation, enhancing my experience, and made me feel special and help me find the correct storage unit . . . Thank You Carlos !!! . . You will geet alot of referrals from me. #StayBlessed . . . Storage blue is lucky to have you

Recommended: Yes

Great Staff

The staff here are amazing. They are so helpful and understanding.

Recommended: Yes

great value

its great value for money and an amazing location, close to new york

Recommended: Yes

Great Customer Service and long hours to access your storage unit

Great Customer Service and long hours to access your storage unit

Recommended: Yes

Very friendly and quick.

The prices here are not bad and the place is huge. Friendly customer service. Very clean place and the hours are not bad.

Recommended: Yes

Inconvenienced

My unit is outside and they rent parking spaces there was 2 box trucks parked by the dock where my unit is they were supposed to try to get in touch with the owners of the trucks to have them move 1 of them I don't know if they tried getting in touch with them because when I moved in on a Sunday the trucks were there so I couldn't back the u-haul truck up to the dock and had to carry my stuff in-between the 2 trucks to my unit if I moved in on a week day the trucks wouldn't have been there but I couldn't move in then because I work and so does the person who helped me move most people move on the weekend so make sure you get a unit that's inside I should get a free month of storage for the inconvenience

Recommended: No

Whatsthis?

Nice customer service, i wil use this a lot

Recommended: Yes

Very clean staff was nice and helpful

They helped me and got me situated very easy and fast

Recommended: Yes

Great place to store my stuff

The staff was amazing and made my move in fast and easier than I could have imagined.

Recommended: Yes

Store. Age . Old place to store stuff

The customer service is excellent . The front desk workers couldn't be any nicer.

Recommended: Yes

Clean and friendly

The facilities are clean, and convenient. The staff is helpful.

Recommended: Yes

My experience with StorageBlue

The team at StorageBlue are quite reassuring, knowledgeable and customer oriented.

Recommended: Yes

Helpful and quick service

Service desk is super helpful and friendly. I had to order a mover on the spot and they referred me to a local service that responded right away. Clean facility and efficient staff that helped to load my stuff into the unit.

Recommended: Yes

Great service

Service is good but some units are hard to access with steep stairs wch makebit dangerous to take stuff up and then use the ladder to put it in the storage

Recommended: Yes

I like it

Good service, storage clean ,

Recommended: Yes

goodt

staff is nice service is nice staff does good job staff is nice

Recommended: Yes

good staff

good staff good personal good staff

Recommended: Yes

Excellent

Good place and excellent service

Recommended: Yes

Gets the job done.

Good staff. Not the cleanest / nicest facility, but well priced and gets the job done.

Recommended: Yes

Really great value storage

Had a wonderful experience with lowest prices around and a great move-in staff employee called Chris who helped me from start to end. Could not have asked for an easier moving process!

Recommended: Yes

Great service and value

Amazing customer service!! Had the most helpful staff called Chris. Highly recommend

Recommended: Yes

Everything went smooth

We were able to search and get the unit we wanted within 48 hours.

Recommended: Yes

Affordable and mostly convenient

Storage was accessible and had high ceilings for easy in and out. Dollies for use at unloading dock. Staff helpful. Location a bit out of the way.

Recommended: Yes

The lady in front is nice and customer service oriented

Good customer service by the lady sometimes the guy is not so much customer oriented like he doesn't like his job. Overall ok

Recommended: Yes

Great customer service

Fast, easy move in. Sam was great and so read the guy who helped me with my unit (forgot his name ... sorry).

Recommended: Yes

Customer service sucks

I picked this storage because of online prices. When I arrived they wouldn't honor what was on my reservation although the manager samantha made the mistake and gave me a smaller unit then what was needed. The manager samantha was unavailable the whole time and she wouldnt rectify the situation by having some type of customer service because she informed her staff that she was busy in a meeting. If a mistake is made, BY THE COMPANY then it needs to be fixed. If my storage was going to be the amount that they forced me to pay, then I could have stayed in NYC AND not even bother with Jersey. I drove there and passed 300 other storages. Moving my stuff soon because if the customer service isn't good that also follows with your items not being protected inside their storage either because they don't care.

Recommended: No

Reasonable

Nothing fancy. Clean and the building seems secure. I'm using an outside storage spot to store a car. The gate has a keyed padlock on it and there is a fence with some barbwire.

Recommended: Yes

Friendly service

Fast service, everything was thoroughly explained.

Recommended: Yes

exelent nothing negative to say completely awesome my best decision

Recommended: Yes

Customer service was excellent. I was not happy with the original unit and they put me in another one more to my liking.

Recommended: Yes

Excellent service!

This is a great storage facility. They are very professional and consistent; extremely efficient. I highly recommend them!

Recommended: Yes

Great people working here

Good 6 month pricing deal as well. Best and cleanest option I found.

Recommended: Yes

The employees there are great when it comes to customer service. The place is clean and there's no hassle. Overall a great place.

Recommended: Yes