May 30, 2020
Customer Service was excellent
May 10, 2020
Outstanding customer service.
Customer service was outstanding and very professional. Enjoyed working with the two women that day. Definitely would recommend this storage facility to family and friends.
Apr 29, 2020
Good fast easy transaction with the employee
Friendly customer service and fast easy transaction. Employee that helped was very knowledgeable and helpful, sent over documents right away and kept the waiting out of the equation. Thanks for the service.
Sep 02, 2019
Kaneesha and her staff made my difficult move much better with their knowledge and help. Good people!
May 05, 2019
Amazing customer service that alone is worth it!!
Jul 23, 2018
Good customer service
Very accommodating customer service, super clean facilities
Jul 10, 2018
Made finding local storage a breeze.
May 10, 2018
That storage facility.
Customer service is great. Friendly and informing. The facility itself is extremely clean! I have a locker that is inside, and it is nice and coll in there. My only complaint is that I had no choice whether I wanted insurance or not. It is a requirement. Other than that I highly recommend this facility.
Nov 10, 2017
Great place - undisclosed charges
Facility is good - access easy.
Checkin staff are very friendly and courteous. Price quoted was good.
As part of check in we were informed there was a monthly insurance charge which would add one third to the price quoted. Fortunately our homeowners insurance covers it, but we had to get them to email proof before we could check in.
What is disturbing is that the insurance charge was not mentioned during our initial phone call. We mentioned this to the person who checked us in and she told us it is CubeSmart's policy not to disclose the insurance requirement until they have you in the office ready to check in. She said a manager specifically "counseled" her when the manager heard her telling a caller about the insurance.
Since we were comparing prices, I consider this deceptive advertising. Everything else about the place is great, but BEWARE hidden insurance charges!
Apr 03, 2017
Very good customer service!
The price was reasonable and they provided great customer service! Will recommend!
Mar 11, 2017
Amy was amazing she made everything so easy!
We love the storage we received. Amy made sure it was gonna work and helped make everything nice and clear for us.
Mar 07, 2017
Very clean. Easy online reservation process, great staff, very reasonable prices. Highly recommended.
Mar 05, 2017
Staff very nice and help
I would recommend this facility. It was easy. Not all that paperwork. Reserved online. Very easy. Great prices very clean
Apr 11, 2016
The GM at that location wasn't very friendly, kind of rude, made the comment after I paid for the unit: "If you wake me up after 10pm (cause you get locked in) I wont be a happy camper, you'll only get one warning" And the exit gate is locked so you have to go back around to the one you came in at. But other than that the unit is nice and clean, and so is the property.
Nov 10, 2015
I am not pleased with the customer service. We reserved a unit on November 2, 2015. I was informed that there was only one 6x10 unit available. The clerk assigned us a space and did the paperwork. We went to the space and she was unable to open the lock with her keys. She then gave me another 6x10 unit that she found that was empty, No. 33. On November 5, 2015, I receive an e-mail "Late 1st Notice". I sent a reply stating that I had just rented the unit 2 days before and that I did not appreciate receiving this notice. At the end of the late notice, it said that if I have already paid, please disregard. Today, November 10, 2015, I go to the storage unit and find that an additional lock had been placed. Luckily, the manager was there and he did remove the extra lock. He apologized and said that the lock was a mistake. I will leaving the area on November 12 for several months. It was just fortunate that I had not gone to the storage unit after hour when no attendant would be present. I am extremely dissatisfied with the customer service. Before you start placing locks, you need to check your records. E. Adams
May 19, 2015
Great place and nice people. Love the way I was treated when I first showed up. Liked the fact that the guy walked out to show me the storage I reserved. Thank god, cause it would have been to small.
Feb 24, 2015
management was great units were clean
initial parking seems to be a problem management was courteous everything went great unit squeaky clean
Jan 10, 2015
Excellent. The worker there even walked me to my unit and gave me tips to get to it with my rented truck.
Jul 15, 2014
Tatiana is awesome!
Glad we crossed paths. She was very helpful and friendly.