Jan 23, 2020
Not fancy but will suffice.
Price is right compared to other storage facilities in the surrounding area. Customer service was lacking on my initial move-in. I waiting in line for a little over 30 minutes as the gentleman behind the counter processed another customer. After having moved all morning, I was tired, smelly and hungry. When it was my turn, there was some difficulty getting everything entered into the system as some software was down. Finally, after everything was entered, the representative had the nerve to ask me if I would wait a bit longer because some other customer (who was nowhere in sight when I arrived) had been waiting a "long time" to make a payment. I thought it was quite rude and I was offended by this suggestion and told the representative so. He didn't send me my access code or any of the documents I signed to my email. It's been 2 weeks and I'm still waiting on my copies. I came back the next day and the store manager gave me a temporary access code and was supposed to send my permanent code to my email but never did.
Oct 15, 2018
They are very accommodating to customer!!
The over all rating, I gave four stars because the restrooms are not convenient. â¹ï¸
Oct 11, 2018
This facility is close to where I live
I like this because it is close to where I live.
Oct 10, 2018
Good experience, clean , price couls be better but overall its a good storage facility.
Oct 10, 2018
Best storage facility that I have ever used!
Overall great service! However, those who answer the phone need to know the email & know how to date receipts
Oct 10, 2018
Its ok...short term
The space is fine however the customer service availability is horrendous. They only have 1 person onsite and there have been times when I have been there waiting for over an hour for someone to unlock the door for access.
Apr 27, 2018
Clean units, Friendly and helpful staff
SH Storage is a very clean facility. The staff is friendly, knowledgeable and forthcoming. Be Warned: They are switching to a new locking system for the units which uses a specialized lock that you must purchase from them ($20). This means you can no longer use your own lock. Otherwise all is great with Signal Hill Storage.
Apr 25, 2018
Clean facility and friendly workers
The facility was clean. The check in process is a bit lengthy
Mar 16, 2018
You get what you pay for
Seems a little unsafe and the carts are not accessible to move your stuff. One elevator and you have to offer a DL to use there cart if they are in the office.
Nov 15, 2017
Awesome customer service
This facility is great. customer service is great, but they need more than 1 person working at a time. Short staffed sonwait times get long.
Nov 06, 2017
Alisha was so very helpful.
I like my little space new area. I found it pretty easy to get to from back as well.
Oct 12, 2017
easy access, friendly staff and the cleanest storage in LB
I have been there for 4 months, of all the storage units I have had, by far Signal Hill storage has been the best
Oct 11, 2017
I wouldn't recommend this to a friend due to the prices & limited space.
Though there are improvements being made, I think they could have more equipment or a better loading/unloading area to help get stuff in and out
Jul 03, 2017
Expensive but clean for the most part.
The floors were very dirty of the unit I rented. Other than that the staff was friendly and helpful, I'm not sure how secure the place is considering anyone can walk in during business hours.
Jun 14, 2017
Great Storage Facility!
Great customer service when we first got the storage unit, they went through everything and gave us a tour. Haven't had any problems or issues.
Jun 12, 2017
Would like earlier open and later closing hours
I've had a very positive experience while a tenant. The only drawback is the open and closing hours especially on weekends. I often have late hours at work and if I need something from my unit I have to wait for a time I can get there during your operational hours which seems to always conflict with my work schedule. Other than that I wish the bathroom facility was cleaner and the bathroom was stocked with soap and paper towels. I've found the bathroom locked and no one around yo open it during the operational hours as well.
Jun 12, 2017
I am satisfied with the staff and the storage conditions.
I have found Signal hill Self storage to be clean and the staff helpful and courteous.There are lots of storage facilities to choose from,but im satisfied with my choice to rent with them
Jun 12, 2017
All around great place.
The employees are friendly and answered all my questions politely and professionally.
Jun 12, 2017
Great price, easy to set up
Been a great experience so far. No complaints. Good prices and helpful staff.
Jun 12, 2017
I've had a unit here for about 4 years now and Joel and Edward are great! The customer service, pricing and location are what keep me staying.
Sep 17, 2016
Just don't go
The front desk guy was great the manager was a Jerk beyond reproach. We paid upfront and there was a mix up about the storage space location, being that we paid up front and we were showed the wrong space we felt the manager could have honored the price for the space showed to us. He refused to do anything. I would take a chance on someone willing to pay up front than taking a chance on not getting paid, but that's just me.
Jul 24, 2016
Good facilities, hard to get to store location
Logically weird layout, but once you understand how to get to the store and where to park, where to load/unload it no problem.
May 04, 2016
Even with some awkward places, they really try hard to accommodate!
Maria worked really hard to help when the moving truck was not there on time, and the carts were all locked up with the keys off site. She made sure I got a double charge for the truck reversed, and finally broke the lock to make sure I could continue my move into the basement. She rocks! Their Entry system is currently not working, so things are not completely secure, but I have been told it is being replaced. As long as that happens right away, the place is much better than the facility I just left!!
Apr 28, 2016
Clean, easy to access, friendly staff! Plus they let bands practice
Feb 21, 2016
First time using self storage
My husband and I are moving to long beach and in need of a storage unit. After researching prices on spare foot, we ran across signal hill. Prices are a lot more affordable then some of the other competitors and they offer a buy 4 months, get two months free! So far we are happy with the overall experience and look forward to keeping our storage needs with them.
Feb 16, 2016
Perfect price, clean
I like this place a lot...easy to sign up, good price, people are nice. The only thing I ask is that they fix the lock on the back door entrance to make it more secure. Thanks!
Nov 09, 2015
Oct 14, 2015
Place is awesome
Everything is clean, I feel very secure leaving my belongings there, and the staff is friendly and very helpful!
Oct 04, 2015
Great prices and friendly people
Jun 26, 2015
The staff was friendly, flexible and knowledgeable.
Apr 13, 2015
Quick service, everything went smooth
I was in somewhat of a rush due to other things I had to get done, however the lady that helped me quickly answered my questions and got me set up pretty quick. The storage units themselves seem secure and well maintained.
Nov 07, 2014
Maria is an awesome employee. She was helpful, knowledgeable and had a great can do attitude. She herself alone would be enough to recommend the facility.
Jul 31, 2014
The Attendant was courteous. He multi-tasked well.
Jun 16, 2014
We reserved our storage space in advance having viewed the location and the space that would be made available to us. The guy who assisted us was excellent. All the paperwork was ready for us to sign when we arrived with our belongings to store.
Aug 01, 2013
There are roaches everywhere !!!!!
Jul 10, 2013
All went well.
May 14, 2013
Jul 31, 2012
Easy to get into and great service and help in getting all my stuff moved easily. Very happy.