Cynthia Tate Smith
Sep 11, 2019
Great Customer Service & Nice Facility!
It was a great experience from start to finish. I truly recommend this facility!The staff is very friendly and helpful.
Aug 31, 2019
Good price, good service.
The price is reasonable and the staff provided good service.
Aug 19, 2019
Great costumer service
Transaction was easy and quick.
Jun 16, 2019
Super clean and easy move - in!
Nestor the manager there couldnât be friendlier. He called me the morning after I made my night time request and clearly explained how things work. It was an easy choice because the location is right off 580 and pricing is very good. Would definitely recommended to friends and family looking for storage!
May 13, 2019
Overall great experience
As a college student spare food made it quick, easy, and affordable to move in! The staff is kind, the facilities are safe and secure and the units themselves are a great size for the price. I have already recommended to multiple other friends looking for storage and will defiantly continue to do so
Dec 23, 2017
Rented a unit on very short notice checking in with Van loaded already.
I appreciated the courteous service at the front desk. Checking in and moving in starting on literally one day notice was great! The unit was spacious and convenient to my other much older unit. There is a connecting hallway conveniently giving me access to a moving cart. Great experience. Thank you.
Jul 15, 2017
Best storage in town
The staff was friendy and knowledgeable. The storage units are clean and the accessibility is fantastic i did refer a friend who will be renting t a space soon i also like the idea of the moving truck it made my move easier
May 19, 2017
We've used quite a few storage facilities in our time, and our experience here has been tops. Clean, friendly, accessible, and everything was exactly as advertised. Our (very picky) friends recommended this place to us. Good call to follow their advice!
Jun 18, 2016
Great customer service.
Very clean storage and the people there were very nice and welcoming.
May 06, 2016
Jan 28, 2015
Tricia, who helped us at the storage facility was very friendly and the best help I could ask for. It was honestly one of the best customer service experiences I've ever had.
Dec 25, 2014
Everything was fine until move in date when they dip and dodged me all day after I scheduled the free moving truck. Never received a phone call explaining why they randomly shut down from 12pm-6pm or apologized for the unconvinced they caused. So I had to rent my own moving truck and find my own unit. Two days after they sent me a late fee because I did not pay my move in balance. What a joke. If Trisha isn't working, you minus well leave and come back another time.
Jul 18, 2013
The guy was great and it took no time at all to get the paper work done. I am very happy with my storage unit.
Jul 13, 2013
price was not right when I got there to rent. It was explained that some online co. had wrong prices but they were honest and truly nice to work with. A good experince, liked The place.
Jul 09, 2013
Attendant was very helpfull and premises are nice and the price is ok
Jun 19, 2013
Sep 10, 2012
Better than I expected
Impressed with the cleanliness, and that the unit looked tight, no gaps for rodents. Absolutely needed to be ground level. Much better value than in Marin where I live.
Mar 13, 2012
High priced small unit
Very high price for a small, 5X5. I was quoted $50 on the phone, and even though I followed the directive on the website to ask about the web special, the young woman who answered to phone gave me no response to my query about the web special. Instead, she just said, in voice hard to hear, sounding like a little girl, "$50 a month. Does that work for you?"
No, it doesn't work for me. I previously had a slightly larger unit in Tempe, AZ, part of the Phoenix metro, also with urban pricing, for $28 a month.
Also, this young lady made a very poor impression on answering the phone. That barely audible little girl voice does nothing to instill confidence or create a sense of customer service. What gives?
I won't be doing business with this company, based largely on the poor phone answering and the price.
May 31, 2011
Great facility and staff
Point Richmond Self Storage is a very clean, new facility with very friendly, accommodating staff. I found the prices to be very competitive, hours of accessibility are great.