Dec 01, 2019
ZERO SECURITY. WE WERE ROBBED OF OVER $50,000 WORTH.
As other reviewers have said, security is non-existent. Anyone and everyone comes and goes as they please through the facility during the day, from the auto dealership right next door. Storage blocks are left wide open during the day with zero attendance from manager and zero patrolling staff. Storage units have gaps near the ceiling that would allow contents to be photographed with a simple selfie stick.
All it took was a pair of bolt cutters and a similar padlock, and our storage unit (which we'd had for many years, and which was full to the ceiling with expensive collectibles that can't be replaced) was completely emptied out. The police officer investigating the robbery was even told by staff that the "security cameras" around our storage unit were, amazingly enough, "not working"!
Aug 19, 2019
everything went as agreed
everything went as agreed. reasonable .
Jun 16, 2019
A great spot for storage !
Very friendly staff! The location is very accessible and it is safe.
May 06, 2019
Great Spot! Fast & Convenient with Friendly Staff
This spot is perfect for what we needed & Edgar helped us set up everything so quickly and easily. Super happy with the convenient central Peninsula location, and the pricing is great.
Thanks! Highly recommend :)
Apr 25, 2019
Was in and out with in 15. Edgar was very nice.
Apr 24, 2019
overall very good unit availability and customer service
I would definitely book with this company and storage facility again!
Feb 11, 2019
Edgar is a star
All good. No surprises. I'm a returning customer.
Aug 22, 2018
Not that secure...
Good location, easy access to storage, etc.
Only problem is, storage unit doors super flimsy the way the bolts are exposed.
Could easily open one with a crowbar.. (Though who would want to?)
I would not store anything super valuable here other than personal effects...
That works for me...
Jun 16, 2018
Bang for the buck
You get what you paid for, very easy, very quick to access. Would recommend due to the cheap price
Jun 03, 2018
Great value, just look online for a deal
7am-7pm. Access but office has different hours.
Edgar is helpful, just ask the staff any questions and call them.
Apr 14, 2018
close and convenient
nice people running place, hard to get in touch with. Lots of cars parked in isles where you need to drive a truck to move your property makes it challenging to get to storage lockers.
Mar 14, 2018
Worth looking into
Decent facility, not a huge fan of the hours, but it's close to home so it will work.
Sep 16, 2017
Very clean, well-maintained, good price, and good security
Minus one star for a change of office hours that wasn't posted, so initially went to sign papers but couldn't raise anyone in the office. Went back the next AM and all was good-- Edgar very helpful. Clean and well-managed place overall.
Aug 20, 2017
Bring your own lock, good place to store your stuff!
Jun 17, 2017
Good but won't confirm until move out time
Feb 15, 2017
Got the unit quickly, and it was exactly as described.
Jun 13, 2016
Quick and easy
Quick and easy - very friendly staff
Jun 12, 2016
good customer service.
Very professional, but the storage unit was not clean.
Apr 19, 2016
The gentlemen who greeted me was great! Showed me a couple of different Units, did all my paperwork and even offered to let me use their handcart. I found the not clean and easily accessible.
Apr 10, 2016
Vero easy And convenient experience. The person checking is in was particularly nice and helpful.
Feb 29, 2016
Great storage at a great rate
I've been at this storage facility before and it's just as it was the first time. A great storage unit and friendly, professional customer service. Their rates are still the best in the area. I'm lucky to have found an available unit.
Feb 23, 2016
Feb 19, 2016
Very accomodating, much nicer than prior storage
Helpful front desk staff. Good, clean storage area and a nice view to boot. Be warned though that there is also a lot of monthly parking and large trucks have a hard time navigating the area.
Feb 14, 2016
Great storage at a great price.
I've rented storage space at this facility before and was glad to return this time. The folks at the front desk are always professional and on point with policy and procedure. Storage units are simple and perfect for a quick drive along the 101 to pick up or drop off stuff.
Jan 31, 2016
Manager was very helpful and processed my information quickly. Nice facility with good security that is close to my home. Got to pick my own security code too which I thought was great. Totally recommend this place!
Dec 19, 2015
William was very helpful
the location, for me, is ideal. the storage unit and the surroundings are clean.
Nov 03, 2015
Methodological service. A good thing for safe keeping of "stuff"!!
Hi, William the manager follows procedure to the T. Sometimes that means one want can't bend policy, but in this case I appreciated it. I feel my possessions will be safe and secure and as long as my autopsy doesn't fail, I'll be in great shape. El Nino is coming and I asked for a locker away from a drain spout and he was very accommodating and showed me several options. I als asked for permission to place sandbags in front of my locker. He called the owner who understood the benefit and approved it on the spot.
Oct 22, 2015
Sep 17, 2015
William Provided outstanding customer service
Sep 04, 2015
very helpful and great prices, easy and stress-free experience
Aug 31, 2015
OnlÃne the price great
Nice And clean place good customer Service
Aug 19, 2015
There was a miscommunication about when I should arrive but the manager went out of his way (skipping lunch) to ensure my needs were met. Awesome customer service!
Aug 04, 2015
Overall was great service quick and easy
Jul 30, 2015
Temporary storage, no long term
For the price, I wasn't expecting something fancy, the doors are a bit stuck, the lighting is very limited, but the place is generally secure. There could be better accommodations, but again, for the price, you get what you pay for. I wouldn't keep items in this storage for a very long period of time.
Jul 28, 2015
Glad I found this facility!
I did a lot of searching online and went to see quite a few facilities and I was fortunate to find Bair Island Storage. This facility has the best price for storage units. The manager William is very helpful and makes the process of renting a storage unit extremely easy. It's been a year now and I am still happy with my choice to rent a unit at Bair Island Storage.
Jul 20, 2015
a good experience
overall a good experience. price is very reasonable given the convenient location and easy access. facility is clean and secure. I'd recommend this facility.
Jul 18, 2015
Poor facility and storage dirty but great customer service.
Great customer service. Very professional and on point but facility is old and haggard-looking.
Jul 04, 2015
William is very helpful. Thanks
Jun 23, 2015
Easy access, Great price, Secure
Located right off of 101, secure building with cameras and gated access. Great pricing & they also sell good quality locks for only $9. Would definitely recommend this facility.
Jun 11, 2015
Storage unit is nice
The guy at the front desk was the man! He knew exactly what he was doing and a storage legend. So insanely stoked on my 9x9 unit for my goods.
Jun 10, 2015
Renting space was quick and unit was very clean.
Monday morning I rented a space very quickly. The price for the unit is good, and they have automatic billing so I don't have to worry about paying each month. I was very happy with how clean the space was, and the service was excellent. It seems to be a very secure facility, too.
Jun 06, 2015
Excellent Storage Facility
Excellent storage, clean, and decently priced for the space rented. The customer service was truly great and helpful.
Jun 02, 2015
Spacious, quiet, cleanliness great deal
Apr 02, 2015
Easy Access to Clean Facility
William was meticulous and made sure all of the paperwork was filled out correctly.
Great value for the bay area!
Mar 12, 2015
Mar 05, 2015
Feb 28, 2015
the unit was clean and ready upon arrival.
Feb 17, 2015
From beginning to end (moving=in) EXCELLENT !!!
From beginning my search for a storage facility in the San Mateo area I went on line finding very few facilities that would fit my needs. UNTIL I came to the Bair Island Storage site. WOW everything in a storage facility that I could want. Location, hours, customer service (both on the phone and in person), price, security as you see I can go on and on. I immediately knew this was the storage for me. I reserved a unit on line and also made a call to the facility. William was so friendly yet professional and he explained the entire process with ease. I could picture the facility in my mind just from his description over the phone. When it came my day to move in I was running behind I had made a call "No problem" said William we are here until 5 p.m. When I did arrive on moving day took me on a tour of the facility he did not rush me through or have me sign anything until I was satisfied with the unit. We completed the paper work with ease and I was able to move my belongings in without any problems. The hallways are well lite, wide enough for the larger boxes and the temperature is very mild for those many trips back and forth. Thank you for the EXCELLENT customer service and such professionalism the entire process was so smooth. I plan to be here for a while.
Feb 04, 2015
Very easy to work with and move in!
They were super understanding of our needs for our unit and quite accommodating! We just moved in and the process was quick, and easy.
Grab Bag Theater
Feb 04, 2015
Helpful staff, easy access facility, convenient location
The staff was very helpful in understanding and accommodating our needs as a company. They made the legal jargon clear and understandable and the moving in process felt smooth and easy.
Dec 14, 2014
The gentleman at the service desk was very clear and honest. The space was clean and was free of dampness, etc. It was little hard to negotiate a truck because of all the buses and RVs parked in between building. The prices seemed reasonable. There is a problem though: the company isn't honest about the size of the space; I am not sure this is true for all size storage spaces, but I rented a 5x8 unit. however, on arrival, i was told it was actually a 4x7 space, and that all spaces designated that way were 4x7. The clerk was kind enough to let me know that up front, so that i had time to recalculate before I signed the agreement, whether my storage items would actually fit in it, but why does the company lie about that? It doesn't make sense to me,
Aug 07, 2014
Well-priced and secure with great service.
William was very thorough and efficient in his explanation of the terms of the leas. He let me examine the unit prior to signing any paperwork to make sure it would meet my needs. The facilities are plain, but clean and adequately maintained. Security seems strong with gated access, cameras and night patrols. Finally, the pricing of the units is excellent and well worth the cost.
Aug 06, 2014
Space is 72 cubic feet smaller than advertised and not secure at the top, where a gap between walls and ceiling could allow someone to enter.
Aug 03, 2014
Great deal and great service, very accommodating.
This is an awesome storage facility in an awesome location. The man who runs the place is there all the time to answer questions and offer assistance. He was great in setting me up with my unit. This place is super convenient as there are many ways you can pay (in person, cash, credit card or even reoccurring monthly withdrawals from your account). I would definitely recommend this storage unit to anyone in the market.
Jun 30, 2014
Clean, Secure and easy access.
Place is easy to access from the Freeway,seemed secure and Managements explain the rules and regulations plainly.
Jun 17, 2014
Great deal, good service
Best deal I could find, and the service has been great so far. I'd definitely recommend it
Jun 08, 2014
Used this storage a couple of times. Great location, good price and excellent customer service. William is always available and helpful.
Feb 21, 2014
Best price,Great customer service,Move in easy with 5'x10' trailer.
I would recommend this facility to all looking for storage.
Nov 05, 2013
William was super helpful and accommodating. He allowed me to take my time to make sure that all of my belongings would fit into the storage unit before making me sign any paperwork or paying for the unit.
Oct 21, 2013
Nice facility that is close to freeway and my new apartment. The prices are very good and so is the customer service. I was in a hurry and would have preferred that paperwork for have gone a little faster but overall I would recommend this facility to anyone looking for off-site storage.
Oct 11, 2013
Best value for your money
It's the best price I could find in the area. I was pleasantly surprised to find that the storage facility has a 24 hr on site manager in addition to restricted gate access. The unit itself was suitable, clean, and on the main floor. The facility is not temperature controlled, but is not necessary for the mild climate on the Peninsula.
One note: the move-in can be tricky with a extra large moving truck due to the tight corners of the furthest three buildings of the facility.
The manager was courteous and super helpful with the move-in process.
Sep 05, 2013
It is the cheapest i found but u cant get s trailer or moving truck in there so i guess u get what u pay for
Sep 05, 2013
Super Nice Customer Service
This is one of the cheapest facilities on the peninsula. Everything in California is pretty expensive, so I can't necessarily say it is cheap. The guy at the front desk (William) was super helpful and very friendly. I wish the access hours were extended, but they are open as long, if not longer than other facilities in the area. It's not top security and the storage unit isn't exactly a gun vault, but the building is well maintained and clean. My stuff hasn't been stolen yet, so I guess the security is pretty good.
Aug 19, 2013
Aug 13, 2013
Basic But Works
Bair Island Storage meets our basic needs, accessibility, and cost effectiveness especially for a larger size unit.
Aug 02, 2013
I expected the facility to be cleaner, but anyway its a good place to store your stuff at a very attractive price
Aug 02, 2013
doing the paperwork took a long time because the person helping me was very slow
Jul 18, 2013