Mar 22, 2019
great service and a lots of help from staff members
I have great and wonderful service with the staff. they help me so much. thank you
Oct 21, 2018
Very friendly and accommodating staff!
Oct 02, 2018
Good First Impression
Prior to renting with Price Self Storage I read many reviews. Of course no one can disagree Ashlie is wonderful in customer service. And as I seen during my visit in the office with customer care and going the extra mile. My own experience was positive.
But as one reviewer said in a more negative review it's about more than customer service. Many complaints where about the gate hours and rent increase. From my experience with prior storage rentals both are part of every storage location. 1) to secure the property and their commitment that are valuables are secured and 2) just like apartment/home rentals - rental price increases.
What Price Self Storage offers that no other place does is the honesty of what you their value customer can expect from them. Not only is this information (gate hours and rent increase) verbally informed to you but it is in their lease agreement. Prices increase every x amount of months and the gates are available for access during these hours and closed during major holidays. I was surprised to hear no access during major holidays but I can respect it since I will refer back to their commitment of security.
Only thing I can think of that I read in the review but was not verbally informed to me was that a fee is charged if you stay a minute over gate access hours. However I did not thoroughly read the leasing agreement so it might have mentioned it.
As for a 4 star that is only because I don't rate anything over a 4.
Sep 18, 2018
Friendly and helpful staff. Clean facility.
Move in day went smoothly because of the efficiency and helpfulness of the staff. Whenever we needed something, the staff went out of their way to facilitate us. We were happy with our experience overall.
Apr 01, 2018
Onsite manager was amazing!
Manger of site is a caring and very customer service oriented person and anyone coming in contact with her is blessed. Need a place to leave your things? Check this place out first.
Feb 11, 2018
Best service in town, and best prices!
Love everything about my storage itâs big and I am able to come in and out of it with no problems
Jan 09, 2018
Cleaners and Detail on what you get from price to security
The rate was very good for the storage size I got compare to other storage units.
Nov 16, 2017
Clean and friendly
Overall the experience was very pleasant and the facility is clean and very well kept. I appreciate the secure feeling of the facility and that it is obviously take care of and not just left for days on end. I would definitely recommend this storage facility to my friends
Nov 14, 2017
Great facility and good staff
They were able to address my storage needs and timing
Jul 13, 2017
Location and excellent staff
Location was key for myself and the staff is very professional. The property is clean, well kept up and the manager even lives on site. As far as storage sites go this location is great and at a good monthly fee
Jul 11, 2017
Clean and accommodating
The staff is great, location is perfect and price is reasonable.
May 26, 2017
Fantastic Customer Service
The location and the customer service that I received are worth the extra dollars that I would have saved going to another city and paying the cheapest for storage.
Feb 28, 2017
Thanks for your help in securing this place.
Jan 20, 2017
A good price for a clean and safe storage space.
Jan 19, 2017
Price storage...great customer service
Very clean and secure. Very friendly, helpful, staff! They do their best to accommodate your needs. I would totally recommend Price storage !
Jan 18, 2017
Great customer service
It was a easy and friendly experience.
Sep 30, 2016
Help by use of a truck and driver were excellent and very appreciated
Everyone was ready, willing and able to meet our needs and expectations, Because of this generosity and assistance we look forward to making a long time relationship with PSS.
Thank you so much for all your help.
Aug 31, 2016
Great location, helpful staff, clean units
Convenient location, friendly and helpful staff, easy access units. Clean units and property.
Jun 14, 2016
The woman who helped us was super friendly and provided us with satisfying information.
Apr 13, 2016
Perfect for our need!
This space worked out really well for us.
Feb 22, 2016
Staff was very helpful and patient to our needs
Jan 12, 2016
I love this place. Awesome storage & friendly people!
I recommend this storage facility to all!
Dec 28, 2015
Clean & safe
Not the cheapest but clean and safe. You get what you pay for.
Oct 28, 2015
Great storage facility!
Love the 1st month free, free truck (to move in). Their monthly pricing is a little pricey to me (but probably around market price). The facility was nice and the staff was helpful.
The one thing that I didn't like is that our "one month free" started the day I booked it, not the day we moved in.
Oct 14, 2015
very friendly and helpful staff
I HIGHLY RECOMMEND PRICE SELF STORAGE IN RANCHO CUCAMONGA, THE PRICES ARE REASONABLE AND WELL WORTH IT!! VERY CLEAN FACILITY WITH TONS ACCOMMODATIONS TO MAKE YOUR MOVE SMOOTH, THEYRE FREE MOVING TRUCK AND DRIVER REALLY HELPED ME OUT WHEN I HAD TO MOVE IN A HURRY, SUE TO MY HOME BEING SOLD... I AM A SINGLE MOTHER OF 3 AND THIS MOVE WAS'NT EASY, BUT THE STAFF AT PRICE SELF STORAGE MADE THE TRANSITION SMOOTH, IT GIVES ME PEACE OF MIND AND MADE ME FEEL GOOD TO KNOW THAT MY BELONGING WERE STORED IN A SECURE CLEAN SAFE PLACE :)
Sep 29, 2015
Very nice customer service, the place it is clean and it feels secure. Thank you for the good experience!
Jul 30, 2015
Fast, Friendly, no hassle service!
Kat was wonderful. She made a usually difficult and frustrating task, smooth and hassle free. The free first month special was an unexpected treat.
Jul 27, 2015
Great storage facility
The staff was friendly and courteous. The units are clean and climate controlled. The property is gated and you have to have a code to get into it so that puts my mind at ease. Cheaper then other places that I looked at. Overall, a great facility.
Jul 03, 2015
Thanks for a first-class operation.
I appreciate your approach to storage. Good to have top-notch storage and security for our belongings.
Mar 20, 2015
Kay is friendly, efficient and helpful.
Jan 17, 2015
Nice Clean facility
Friendly and helpful staff. Do I need to say more besides I would definitely recommend this place to all my friends and family who need their services.
Nov 21, 2014
very happy with my experience!
I would recommend using this location! Very nice professional crew.
Nov 15, 2014
Sep 18, 2014
I'm a first timer, so I have nothing to compare it to. Overall it was ag good experience. Just the elevator part I didn't like too much, but it's manageable. Hopefully I won't have to move anything soon. Thank you.
Jul 17, 2014
Staff is very nice
Apr 25, 2014
THEY WERE JUST WHAT I NEEDED "NO STRESS"
GREAT CUSTOMER SERVICE
CLOSE TO MY MOVE LOCATION
FREE TRUCK SERVICE
Feb 25, 2014
Excellent storage facility
Just moved in, i am very pleased with the unit I am renting.
Mar 05, 2013
I loved my experience with the move-in! Cynthia was so helpful. She went above and beyond expectations!! Would recommend this establishment to anyone.
Jan 31, 2013
They have friendly staff and also provide a one time moving truck for free.