Mar 10, 2020
Best customer service ever
Great location, prices and customer service. 5 stars all the way across. Kudos
Oct 06, 2019
Good prices and helpful employees
The office staff was wonderful and this was the smoothest and least stressful move Iâve experienced (and Iâve had many). They helped make a difficult move almost easy!
Jul 21, 2018
When I arrived I didnât know what I was doing but the guy behind the front counter was super great. He helped me set everything up with a truck to move my stuff
Oct 10, 2017
Great service and very convenient
Perfect service and accessibility.
Jul 02, 2017
There are a few drawbacks the times..... closes too early and it has an outhouse..but other than that this place is really great!!! THANK YOU!!
Jun 28, 2017
Fast and friendly experience!
I was thrilled with the experience I had at this business. The service was fast, we loaded our things and by the time paperwork was finished so was our move in! Thank you so much!!!
Apr 23, 2017
the man in the office was down to earth and up front with me. someone needs to give this man a raise. he deserves it!
Dec 05, 2016
The stuff is awesome!
the stuff all being helpful and answer all my question when I arrived and show me lots option I can get not only the one I had reserved. Just paid and start my new storage right away! thank you :)
Jun 25, 2016
Older style building
Great prices and staff. Older style building so has very little insulation.. Units get very hot.
Jun 23, 2016
Fast, convenient and less than everywhere else!
Great service, price, unit and location.
May 22, 2016
Nice customer service!
Happy with location, management and storage space is what I need
Mar 31, 2016
Onsite manager was fantastic, service elevators are a great touch, vertical space in the unit is great, locks sold at the office are clever and secure, prices are great, location is pleasant.
Mar 27, 2016
Solid service, great prices
The manager was fantastic. He insisted we see the room before buying and thank goodness, because it helped us sort out our needs better. He was patient and very helpful through the whole sign up process, and made everything very clear and easy for us.
Dec 14, 2015
CLEAN, SECURE, FRUENDLY,,AWESOME....
Overall 4.5 out of 5 , clean secure facility with very nice staff, but hours of operation cuts out a little earlier than I personally would like, other than that one thing it's perfect:))
Oct 04, 2015
Good fit for me
At first glance, Placentia Self Storage may not be the newest, shiniest storage facility, but it makes up for it in great customer service, good security features (high quality security cameras, unique gate code for entry & exit, in-set locks on all units required (and cheaper to buy here than other facilities), competitive prices, and overall usability. I got a second floor unit so I made lots of use of the large cargo elevator and push carts. I was glad that not only does the facility have skylights so that daylight always comes in, but they have light switches on timers so you can control them to add light as needed. The only reasons the facility gets 4.5 stars from me are that the doors to all the units (except drive up) are standard swing-open doors, not wider roll-up doors, and that the elevator is only for cargo so I got quite the workout on the stairs moving in. Slight inconveniences, but overall I still recommend it.
Aug 31, 2015
Very clean. Staff super friendly and professional.
Only draw back are the access hours.
Aug 10, 2015
Great facility, friendly staff.
Jul 27, 2015
Great Price, Convenient, Easy in and out
We used Placentia Self Storage for a little over a year when we were transitioning back into the state. Their prices are very competitive which is what we needed. We were able to get a unit convenient to the freight elevator. Everything was always clean and in working order when we needed to add or subtract from our unit. I would definitely recommend them to anyone on a budget looking for storage either short-term or long-term.
Jul 25, 2015
great but need lights in units with no natural light available
inside lights absolutely needed have a large unit which is completely dark how are you supposed to load an absolutely black hole
Jul 24, 2015
Easy access affordable clean and friendly office
Great place, affordable and nice people. Very clean. Never had a problem getting in or out. Even though the unit is upstairs its relatively easy to access. Five star rating.
Jul 23, 2015
Staff was so friendly and accommodating. Helped us get a storage place same day. Very impressed.
Jul 01, 2015
Great customer service!
Wish there was a/c or fans- so when moving in- so hot in summer months
Jun 15, 2015
So happy I chose to entrust this facility with my belongings
May 13, 2015
I feel very comfortable storing my belongings here, because the security is on point.
The facility is clean, staff is friendly and helpful, and the lift and rolling cart available for moving to my upstairs unit was a tremendous help.
I would highly recommend.
Dec 26, 2014
Very helpful staff
best in town! they are very friendly and respond quickly with answers
Sep 22, 2014
Safe and great for the price
Super service. Helpful, friendly, made me feel comfortable with the location. My only complaint is that the unit was extremely dusty and cob-webby. (As in, I had wished I brought a large mop instead of a broom.) As long as you are ok with some cleaning and elbow grease, you end up with a solid location at a great price!
Aug 22, 2014
great experience... no problems
Aug 21, 2014
Pricing monthly charge
Jul 18, 2014
Great experience & fabulous customer service. They called me within 3 minutes of booking it online which was amazing!
Jun 23, 2014
Good Price, Great Location
Placentia Storage is a great location for me. It has the perfect size I needed, and a really good price. The security provides me with piece of mind and the office manager was very helpful and got is through the paperwork very quickly.
Apr 30, 2014
Friendly and helpful staff. Excellent property layout, easy access to units! Very fair pricing for the size of the unit.
Jan 22, 2014
Manager was out when we first arrived to check it out. Had to wait approx 30 min. for his return. He was very courteous and showed us the unit we reserved on SquareFoot. We asked to see another unit of comparable size and when we expressed an interest in that unit he agreed to change our reservation to that unit for the same monthly rate as the original reservation. We left with a confirmation for that unit and a 30 day guarantee. When I returned the following week a substituent manager was there (from Yorba Linda sister facility) He too was very courteous, found my reservation on the computer and did the processing paper work. Only hiccup was the agreed to rate had not been entered into the computer data base and when I showed him my printed copy of the reservation with a lower price he had to cancel the just finished paperwork and go through the process again. We had some difficulty with the gate key code as he thought it was the 7 digits of my phone number (perhaps that is what it is at the YL facility) then he went back to the office to check and returned to let me know it was only the last four digits in combination with # and *. I asked him to accompany me to make sure I knew all the steps to operate the freight lift - no people allowed on the lift. After going through the process with me he left and went back to the office. Unfortunately, I had to hike back to the office to have him return and remove the facility lock from the door of the rented unit. Once he returned it took him several minutes of trial and error to find the correct key to remove the lock. After that, all went smoothly. Only concern relative to security is whether multiple vehicles can pass through the gate once it is opened but I assume camera's capture license plates - I didn't think to ask at the time. Only other concern was I noticed some termite damage to the bottom stair leading up to the second floor. The damage had been painted over and it was safe, it just did not leave a favorable impression as the entire interior and roof support structure are also wood and susceptible to termites and fire. Exterior walls are cinder block so no potential problem there.
Melissa & Debbi
Jan 14, 2014
Sorry for the loss of your doggie.
Aug 22, 2013
It was a storage unit facility. The freight elevator door was a bit cramped for the size of the platform, but otherwise everything was what I expected.
Sep 26, 2012
Great people. Feels safer than most. Nice surroundings.
The management is nice and seem trustworthy and stable. This gives the entire facility a safer feeling. Competitive pricing and not crowded so that I can access my stuff. This is my substitute garage, so I don't need it to be pristine or climate controlled, as my things are in containers. A perfect choice in nice surroundings with good hours and great staff.
Jun 07, 2011
a little old. Mary, the manager is super nice
Bargain prices, special $49 unit not available so they upgraded me 8 additional sq ft at same price. No elevators- they have old gated lifts- so you must walk up stairs with each load. Generally pretty clean, a few extra cobwebs by lifts. For the price and location I would certainly recommend.