Oct 10, 2019
Satisfaction with Customer Service, Big 5 to Leticia!!
Excellent customer service via phone and helpful with all my questions. I have not experience this type of service via phone before., and she speaks Spanish. Thank you Leticia, you are a valuable person to that company!
Armando Martinez Ochoa
May 26, 2019
Helpful and Understanding
Was in a time crunch to get a Unit before work. In and out in twenty minutes. Paperwork was easy.
Jan 26, 2019
Very helpful people. In the front
Jun 13, 2018
Proffesinal staff quick in n out. Huge facility.
May 17, 2018
Very friendly & helpful staff!
A staff member brought a cart to my car for me, was offered water and/or coffee in the office when I arrived, I had lost the business card w/code written on it for entrance, and on 2nd visit asked for look-up of code, and was given another business card right away with code and unit #. Very nice & helpful!
Feb 21, 2018
I would of given this storage place 5 stars. But yesterday I went to put my stuff in the unit and there was a lock on it. I was unable to put my stuff in the unit. Made me very upset.
Jan 29, 2018
Best I've found in county.
Price, staff, cleanliness, security are all outstanding. I looked at over a dozen untis in the countu. By far the best one. I have rented previously from other facilities in Camarillo and Ventura. While they were terrible, thewere no where near as good as Trojan.
Jan 18, 2018
Very Clean. Customer Service is awesome!!â
Jan 12, 2018
Clean place to store property
It's a safe environment clean sanitary for comfort to store property satisfying our needs
Sep 08, 2017
Excellent service & staff!
I highly recommend this facility! The prices are the best in the entire Ventura County! The Facility is very clean and well kept up! The staff goes the extra mile to accommodate you! I have been a customer there for over three years and plan on staying with them! Talk to Luis if you have any questions and/or problems, he is knowledgeable, efficient & quick to resolve any issues you may have! Awesome facility & Staff!
Sep 06, 2017
5' X 10' unit
Best customer service, staff very helpful and kind! They have the best rates & cleanest facility!
Sep 06, 2017
5 X 10 2nd floor unit.
This is an awesome storage facility! It is always clean and the prices are uch lower than most facilities?
Aug 29, 2017
I really like this place it's convenient for me ?
Staff is real helpful an respectful with all my needs An prices are great.
Jul 25, 2017
Very nice very safe very very clean
A very good experience.I never seen storage complaint so well organized
Jul 17, 2017
The management are really awsum people
Got there when they were closeing but they took care of me quick and with no problems .
May 31, 2017
Very clean and affordable
I wasn't expecting it to be so clean considering the area but if all goes well I would go back
Apr 13, 2017
They worked with my schedule
We are a military family and didn't have an exact date for needing the unit. They work with me online so I didn't have to make the long drive to the unit just to fill out the paperwork. I was able to reserve the unit and then fill out all needed paperwork online and when i get in the area i can finish up what i need to do.
Mar 12, 2017
Great so far
Everything was awesome except I tried to take stuff to my storage 2 days in a row but couldn't because the elevator wasn't working and my belongings were to heavy to use the stairs
Mar 02, 2017
Great so far
I was surprised by how clean and secure the facility was at first I was worried because the location isn't the best area in Oxnard but it's very secure and clean and the customer service was great
Feb 24, 2017
Awesome all around!
Staff is very helpful, compassionate, and efficient. Thank you!
Oct 09, 2016
Huge and great place our stuffs.
Aug 16, 2016
Typical storage place for you.
Aug 13, 2016
The staff was very friendly , place was clean, the size of unit I got was the right size . I would recommend this place to my friends and family. Only thing they need to fix is touch pad to go into elevator the star and pound button is worn out .
Jul 31, 2016
I received great service and am happy I went with them for my storage needs
Jul 27, 2016
Best price in the area, as well as very clean and secure.
This facility had the best pricing in the area. It was very clean and secure, though the staff was not the best. They were not bad either, they were just a bit awkward and did not say much at all.
Jul 02, 2016
Very clean and well secured facility. I'm very happy with my unit.
Jun 23, 2016
Happy with the facility and the staff.
Jun 14, 2016
Easy accessesm very nice and personable
May 21, 2016
Very easy to work with
They were very professional and easy to work with, and gave us an additional military discount we weren't aware that they offered. Very fair pricing. I'm so glad that I found this facility.
Feb 08, 2016
Great prices, great service!
I had a great experience with Trojan Storage of Oxnard. I was paying $230 a month at Hollywood storage Newbury park for a 10x10 outdoor drive up access unit (original price was $190 but they increased prices as of January 2016). Decided to look around for a more affordable unit and found Trojan Storages listed price as $109! Including complimentary truck, dolly, the works! This alone incentivized our switch! Luis at Trojan storage was very helpful, friendly & accommodating making our somewhat unplanned move as comfortable as possible! Would definitely recommend!
Oct 22, 2015
i found the staff friendly, reliable
Was super convenient and accomidating!
Oct 14, 2015
awesome staff, experience great, efficient!
Very pleased with my expeeience!
Aug 28, 2015
Marvin D. Roy
Aug 02, 2015
I was very happy to have Trojan Storage store personal property for a little over a year before pulling out to head Louisiana way. I will be looking for a storage facility over the next week and hope to find a Trojan Storage facility near here. I am @ Morse, Louisiana and will be there for a few weeks, maybe longer. I was very satisfied with the Staff's courteousness ad will to be helpful. Security was practically top of the line and everything there was exceptionally clean. I recommend Trojan Storage for anyone wanting to store their property, long or short term.
Jul 28, 2015
This place here is one of the best storage facilities when it comes to protecting your merchandise.
Jul 28, 2015
Great location and affordable
I would use it again if i need to.
Jul 13, 2015
Easy and affordable
Rose Ann Rodriguez
Jul 06, 2015
My brother recomended this storage company . He said it was very good all around . I agree staff had very good customer service. Easy to access good security i like it
May 05, 2015
Affordable storage fast!
Although I gave myself plenty of time to relocate my already stored items...I started shopping on line for storage in my new county. I filled out some questionnaires for several storage places and immediately Louis from the Oxnard location called me back letting me know that he was available for any questions. He also manipulated things to accommodate my needs. How could I resist? Entering the premises is easy for myself but I still feel the grounds are secure. Best part is the hours...6-9 365! Thanks
Apr 12, 2015
Apr 03, 2015
very well organized and secure. professional staff and reasonable monthly rates.
Feb 27, 2015
Feb 16, 2015
The guy there was amazing he answered all my needs and I really like the service I received.
Dec 25, 2014
It was great
Dec 04, 2014
Very professional. The only thing I would improve on is the carts. They are small and you must make more trips.
Oct 17, 2014
The staff were professional and helpful
Sep 04, 2014
Customer service won the show. The facility meets needs.
Aug 28, 2014
Emmanuel, who helped me over the phone and personally was very knowledgeable, professional, personable, and quick to help with a smile. I firmly believe that the posts - by the receptionist and over the phone are the key that would break or make any business. In my observation, those who manned the receptionist area - saw 3 of them, were very helpful and professional. Thank you.
Jul 27, 2014
They told me that they reserved a 5X5 unit for me, but never told me that I needed to pay them ahead of time for the reservation to be valid, so when I arrived they had given away my 5x5 unit and made me pay for a larger unit which I do not need. Very disappointed in their customer service for having overlooked telling me this important information about the reservation fee despite calling me three times to confirm I was coming.
Jun 10, 2014
Great place and people.
Clean, good layout, well-run, nice facility, friendly and helpful staff.
May 13, 2014
Needed a last min storage and they were the perfect fit!
Upon walking in I was greeted with a friendly face and one who was happy to help me with all my questions. Just like any difficult female, only a female can say that lol, I had a lot of questions and expectations and I can honestly say I was pleased! Clean! I really like the extra security!!
Apr 04, 2014
Mar 10, 2014
Everyone was very helpful and friendly
Mar 05, 2014
I was looking for a place, didn't expect this
I needed a storage unit and quick, as I was looking for one I happened to find a discount for this one on sparefoot and decided to check it out. As soon as I arrived I was given a tour and taken around to choose the unit I wanted. Great place, great price! Really nice employees, and the place is well guarded. I especially enjoy that my unit is on the second floor (you can rent dollies and use its large elevator if you need to move stuff upstairs) and that you need your code to access different areas. For a month to month lease of the unit and extra month for 2 dollars I really know I made a great deal.
Oct 30, 2013
Scott was very helpful and courteous.
Sep 26, 2013
Made everything really easy, free truck, free carts, they went out of their way to help.
Sep 04, 2013
CS was okay, not great, it was a busy weekend to move in. Facility is clean and fresh. Secure. Good value but I am concerned how much the price will increase in a few months.
Aug 21, 2013
Excellent Price & Great Customer Service
This was the cheapest 10'X10' unit I found... The deal was...$85/mo with 2 months free when you pay for 2 in advance ( or you can just pay for the first month and get one month free instead) plus a free moving truck to use for a day....Compared to most other facilities going for $130-160 -for the same 10X10 unit with zero months free and no truck.
I was a little worried about the quality of the facility and staff and security, but when I arrived I was pleasantly surprised by the high level of service and cleanliness . The staff member who helped me (Mike??) was very friendly, competent, and accommodating.
The only thing I would change is I wish the gates did not lock you and your vehicle inside after the 8pm closing time. I thought we were going to be stuck inside all night, but luckily another customer with 24 hour Paid access opened the gate allowing us to escape! No big deal though ...considering everything else is great.
Jul 31, 2013
Staff was very helpful and friendly. Got a great deal and am glad I found this place!
Jul 23, 2013
Very friendly staff.
May 21, 2013
Best Storage in Oxnard
I rented a 10x10 here because it was by far the best price anywhere in Oxnard! Then they let me use their truck to help move-in for free! Super clean, super secure, and super nice staff.
Jul 09, 2012
We were very pleased with the service. It was a stress free event. The truck availability is an added bonus. I would definately use them again.
Mar 20, 2012
This is an outstanding facility with exceptional service and courteous staff. I was treated with respect and every effort was made to accommodate my needs. It should be amply noted that Wayne (manager) went the extra mile for me, which made the whole experience a joy. This is the place to go for all your storage needs.
Julie D. McCampbell
Feb 13, 2012
Wayne and his staff, in Oxnard, are superb. Their friendly manner, great prices, and a secure facility. Thanks to Wayne and his staff! Best wishes, Julie
Jan 09, 2012
Clean, well lit, and great managers
I have been a renter with Trojan Storage for 7 months. It was a bit confusing and communication mix-up when Trojan Storage took over America's Self Storage. Things got worked and now everything is all good. Property is clean, well lit, cameras, and employees are nice and friendly. I do recommend renting here.
Oct 13, 2011
BEST in Ventura County!!
EXCEPTIONAL SERVICE!!! I have been a client of this facility for over 5 years. I have been witness to many changes, and without a doubt, the current management, Trojan by name, and it's employees, to be specific, Wayne Gordon, Manager, by far have been the KINDEST and MOST PERSONAL!!! I had contemplated re-locating my unit to another "larger name" facility because I no longer live in Ventura County but moved to San Diego, that's about 200 miles away, but have decided to keep my unit where Wayne is the man, Trojan is the place!! IF YOU CARE ABOUT WHAT YOU STORE, LOOK NO MORE! I welcome and even challenge anyone who claims any other opinion!
Oct 06, 2011
I have been with this facility for over 3 years and have had nothing but pleasant experiences with them. Now that they are under different management I am even more pleased both Wayne and Grace have been so nice and helpful anytime I call and explain thing thoroughly.
I recommend Trojan Storage to anyone who is looking for a place.
Oct 06, 2011
I have had the storage facility for some time and when it was taken over by Trojan and Wayne and fellow employees arrived on the scene, I felt I was totally taken care of and the staff is always friendly and nice. They are always courteous and helpful, especially the Manager, Wayne. I would recommend this facility as one of the best around since Trojan took over. Keep up the great work!
Oct 05, 2011
Great Service, Clean facility, always courteous and helpful
We have been with this storage facility for over 2 years. The friendly and courteous staff and service we receive have been greatly appreciated. We have had the pleasure of meeting and talking with Wayne and his wife Grace on several occassions and know that these are the type of people you want running your storage facility. I have and will continue to recommended this storage facility to my customers and friends.
Oct 05, 2011
My first visit to Trojan Storage was at the time they were transitioning from the previous owners and it was chaotic to say the least. I overheard several horror about how the property had been run from customers who had seen it all and I was apprehensive to say the least. I was in a bind and had to get the storage and I am so glad I did. Wayne and the entire staff have always been mindful of my needs. They explained everything perfectly and made the whole process very simple. In just a couple of months I have seen an amazing transformation of the property. New security cameras everywhere, door alarms, more interior lighting, and huge security monitors in the office. As a single woman who frequently comes to my storage alone I need to feel safe.
Oh I almost forgot to mention what an awesome deal they gave me
Oct 04, 2011
I had stored with Trojan Storage of Ontario from 2008-2010 and was very happy with everything. Recently I got transferred to Ventura county and was surprised to see that they had another facility in Oxnard and even more surprised when I found out that Wayne the manager from Ontario was now the manager in Oxnard. I have stored many times thru the years and have never dealt with a company better ran than Trojan Storage. They always have the best prices, the cleanest facilities, and the best management. Keep up the great work
Oct 04, 2011
DO NOT use Trojan Storage
The employees at Oxnard storage on Eastman are unprofessional and very uninformed of their own policies. I was told a 30 day notice was required and I gave that notice on 9/4/2011 by dropping a letter in the mail slot because it was a Holiday. I did not receive a callback and had to call 2 days later to confirm my letter was received. AT NO TIME did the employee bother to tell me that the 30 day notice would put me into the next month and that I would have to pay an entire extra month for the 4 days I was into October.
The manager, Wayne, is rude and said he is just going to tell corporate to send me to collections while I am trying to talk with him and explain the situation, total lack of respect.
An employee yesterday told me "we dont actually need a 30 day notice" which is contrary to what I read in the agreement. I gave my notice in writing as it requests. A simple 10 second explanation by the employee who answered when I called to make sure my 30 day notice was receive would have saved a lot of frustration on everyones part.
I've been using the Eastman Trojan storage location for 3 years and I think the simple courtesy of being helped adequately would have been proper.
I found it unusaul a few month back when an employee came running after me chasing me down to ask me if I was driving a 2 door car and "snuck" through the gate especially when I drive a 4 door SUV and had put in my gate code.
The whole place is dirty and your unit is not well lit. A light come on but goes off after 90 seconds and you have to walk out and down the hall to get it to come back on. Do NOT rent here, go somewhere else where the staff is properly trained and the manager is competent.