Nov 04, 2019
Horrible service! I get having late fees but everyone has financial hardship and I paid them for two years! There was never any kind of assistance and fees were added every few days. You have a late paycheck and you're looking at double the cost. If you come with the rent ready to go and weren't aware of add ons then they would refuse that payment and keep tacking on charges! No staff answer during the day, making you jump through hoops to get them paid. Started moving my stuff to a storage unit outside. Found mice droppings everywhere in the unit! Don't even know what I was paying for! Might as well have set my things outside! Signed my move out paperwork and said I would be by to sweep. Conveniently was informed that I would be charged more money for an empty unit AFTER THE FACT. I'm being charged to sweep an empty unit! A courtesy! Site wasn't even safe! Had my phone stolen with my debit/credit cards. They pulled up surveillance to verify it happened on site. that's it. no help. SO extra fees after the fact, mice in the unit, stolen from while using, and charged fees when I'm not there. Wish I had never picked this place! Treated horribly! Only one staff in the whole business was polite to me.
Sep 04, 2019
The place is super clean and modern. Good value and location. 24 hour access is convenient.
Temperature is also a great idea.
Aug 25, 2019
Best customer service ever.
Office staff answered all question and went above and beyond to make me feel right at home.
Aug 11, 2019
Clean friendly and secure
Moving into Keylock storage was simply and friendly. Amy made it easy. Seems like a fantastic facility.
Jul 31, 2019
Was super quick and easy to get setup and seems clean and monitored well. Definitely recommend.
Jul 24, 2019
Great security, friendly and helpful staff and Very clean facility!
Jun 30, 2019
great experience with storage unit rental
Angel went out of her way to help us select our storage units. The other office staff we met were very helpful and friendly. The units have easy access and are well maintained.
Jun 07, 2019
Very clean and professional!
Key lock is very State of the art! The staff is super professional and knowledgeable. Keep up the good work!
Jun 04, 2019
Professional, friendly service
Found the unit clean and well located
Matthew P DeMartile
May 24, 2019
Clean facility, friendly staff, 24 hr access
Found this place and reserved sight unseen. I dropped by the same day, met with Angel, filled out paperwork and within about 30 minutes put my lock on. Overall a great experience. Highly recommend.
May 03, 2019
Nice and friendly employees, clean facility
I canât say anything bad about this facility. The people were incredibly friendly, and the prices were reasonable. I found their rates to be competitive enough with anywhere in Boise, leading me to travel out to Meridian to store my items.
Apr 01, 2019
Everything I needed, with amazing client services
Angel was fantastic! All of the details were clear, friendly and prompt. The facility is clean and easy to access.
Mar 16, 2019
Easy booking online
The facility is very clean and secure and staff is super nice. Highly recommend.
Oct 09, 2018
Great facility, felt like it was clean and secure. The pricing was good too. The only thing I wish they had was the ability to sign all the papers electronically. It took too long to get setup.
Oct 09, 2018
I have felt very safe keeping my items here
Amazing service! I have not felt that I had to worry about keeping my things here! very clean and amazing customer service!
Tanya M Bako
May 08, 2018
I do really like the storage unit it's nice and clean it is also maintained well but I don't like the fact that you are forced to get insurance if that's the case you should just include it in your overall price
Mar 31, 2018
Great service very clean.
Good central location, easy to use twenty four hour gate.
Nov 18, 2017
Found this place from doing a search for a nearby climate controlled unit, and was very impressed when I got there. The place looks very new, smells very new and is very clean. The customer service office just seems to really make you feel very warm and cozy with the wood floor andâ-I donât know, it was just very nice. Looking around their building/fort, and you just canât help but feel very guarded.
Sep 29, 2017
Great facility, easy layout
The layout of the space was easy to navigate and the main office was very warm and welcoming.
Sep 05, 2017
Would recommend this facility!
Aug 20, 2017
Would recommend to a friend.
Customer service was amazing and very helpful.
Jul 20, 2017
Very quick and friendly service
I was not really sure about this place at first because of the online scheduling we did but the staff was very friendly and a pleasure to do deal with once I arrived.
Oct 16, 2016
Awesome units at this place. Convenient location.
Sep 28, 2016
Easy fast service
So far no complaints with the storage unit
Sep 24, 2016
Everything went smoothly.
When we showed up to sign papers and get set up we did have to wait for a good while. But the had popcorn and water and coffee for you to help yourself to. Other than that it was great. We didnt mind the wait to much.
Sep 12, 2016
Very new and clean
Good security and customer service so far.
Aug 30, 2016
Great customer service and very clean unit!
Great customer service and very clean units!
Aug 29, 2016
Very helpful and professional
Very polite and answered any questions I had in a professional way.
Aug 05, 2016
The woman at the desk was very helpful. She was happy to answer all my questions. She was busy and still took time to take me to my unit to show me. You have a great employee there and whatever your paying her ...its not enough:)
Jul 29, 2016
Selected Keylock Storage online site unseen. Pleased with my decision. Place is extremely nice and clean. Very friendly and informative staff.Would recommend to everyone!
Jul 24, 2016
The process was relatively smooth and fast.
The whole facility was very clean. The staff were helpful and made sure the unit we needed was available. Pricing is consistent with the area.
Jun 28, 2016
I will use them from now on and would recommend them to anyone who was looking for a well secured storage facility.
Alex with ABC Moving
Jun 09, 2016
If you're looking for a place to safely and securely lock away your personal items then you came to the right place. Keylock storage is not only in a convenient location but it's also 24/7! All the staff are incredibly professional and caring and made the process to getting a unit easy and affordable. They even made it super easy to transfer to a bigger unit. Couldn't have had a better experience. I highly recommend this facility.
May 14, 2016
Easy and quick to sign up