Aug 14, 2019
Easy, Open Facility/Great Service
Firstly, reserving online was very easy. I liked that they were upfront and friendly, even when they knew I was shopping around. First full month was free, which is exceptional.
Secondly, Pam, the store manager was an absolute delight and answered all my questions and had me all set in a few minutes. She explained the whole process very easily and was very personable.
thirdly, the place is easily accessible, spotless, and convenient. Just down from U-Haul, with slider doors and carts available.
Jul 16, 2019
Excellent Storage unit
Very friendly staff, very clean modern looking, and spacious storage units
Jun 20, 2019
Elevator's weird, otherwise great!
The lift in the facility doesn't let you ride: your boxes go alone. Also, it's incredibly slow. Otherwise, really good storage facility.
May 27, 2019
Great place to store stuff.
Tobias was very helpful and informative. Great place to store stuff!
Apr 15, 2019
Pam is amazing
Move in was good except that the freight elevator broke on our second trip and we had to carry everything upstairs that was not ok.
Apr 15, 2019
Amazing storage place
Clean, friendly staff, good cost
Mar 11, 2019
Staff was extremely helpful. Thank you ladies
Staff was extremely helpful. Very professional
Feb 20, 2019
Good storage facility
Overall happy with storage facility, customer service was great! I wish we had known they closed for lunch because we happened to show up on our move in date and they were closed for 40 more minutes. That was very inconvenient.
Dec 07, 2018
New Move In
The Customer Service Rep was very friendly, helpful, and informative. IIRC her name was Patty, she was so nice and made me feel welcome!
Oct 31, 2018
Nice New Facility, Kind Staff
This is a nice new facility near The Mall of New Hampshire offering competitive rates and extended access hours (0600 - 2200). The building is clean, the service friendly. Optional automatic bill pay and/or pay online, option to allow another person access to the unit, and option to allow the facility to receive mail for tenants. As they only opened recently (within the last month or so), most of the units are empty.
Another tenant was moving in the day I was and complained about a drop-off between the first floor and the parking lot loading zone - only about an inch, but it makes dolly use difficult because hauling it up that inch when loaded is rough; the manager immediately called higher to sort it out, and they are expecting a fix this week. She had an excellent response and response time, and she followed up to share the status when she next saw us.
I have two complaints, both minor. First, the company requires new tenants bring a physical copy of the insurance (declaration or other proof thereof), which was not mentioned before my arrival resulting in a second trip. (I brought a digital copy and the customer service rep verbally wagged her finger at me repeatedly: I should have known I needed a physical copy.) Second, despite all the open spaces and the huge facility, I didn't get to select my space; I was placed in a distant unit very far away from the access points, cargo elevator, and office. (Simply put, why?)