Jan 28, 2020
Manager was super friendly and helpful, units arenât the most modern but customer service makes up for it!
Jul 21, 2019
Great customer service and prices, plus they offered a great discount
Prices were great, Mary was super helpful and kind. We signed a year lease and were given a great discounted price. Thanks for your help, everything fit perfect in our unit.
Aug 01, 2016
Nice facility where even the inside units are not too far of a walk. Pricing could be a bit better and do note they require insurance, a minimum of $10.
Jul 31, 2016
Great professionalism, very kept up, I'm satisfied
4th he customer service was great, I'm glad I chose the place for my storage. Than you
Jul 30, 2016
not too bad
well , it was an available storage unit. strong gate at entrance. nice weather today.
Jun 22, 2016
good availability and good sized units
Jun 19, 2016
Was good to easily get a unit. Was not aware of the door being so tiny but my furniture still fit in nicely.
May 21, 2016
Great storage area. Excellent customer service!
May 15, 2016
Clean, nice location
The property itself is well maintained and the unit was clean and well lit. There is a timer for the lighting but if you remember to reset it every 15 or 20 minutes you will not be left in the dark.
Apr 28, 2016
Quick and convenient
Fast and quick service, very polite and informative. Very clean and looks nice.
Apr 02, 2016
StorQuest in Louisville is perfect! Clean and great customer service. It was so easy to get my storage unit. Thank you!
May 12, 2015
Meet our needs, great price, friendly efficient service.
Apr 19, 2015
Great clean secure site, but pick your unit well
very helpful staff. Clean and secure and well lit site. Come and go as you please after you check in. The staff admitted that a few units had been hit by the flood in 2013, do some research before you pick your unit. My 5' x 10' is very tall and deep but definitely not 5 feet wide. do you security alarm wire in the unit is a loose as well and I almost ripped it on the first day of moving in. The little things give this place four instead of five stars but overall it is a great site
Apr 16, 2015
Mostly pros, only one con
The only bummer is there is no prorated months or refunds.
Nov 29, 2014
Oct 09, 2014
I have driven by the facility and have seen the main security doors wide open!
Jul 19, 2014
I was able to move my belongings into a storage unit easily.
Jul 14, 2014
I am pretty happy with the experience, although I expected that getting a locker with outside access would mean I could drive my vehicle to the locker door. This was not the case.
Jun 30, 2014
It was very fast, convenient, friendly, helpful ... really, really fantastic.
Jun 23, 2014
Both of the individuals who helped me were great; it was a good experience all around.
I find the facility clean and well-managed. It was very easy to set up the agreement, and access to the unit is also easy.
Jun 20, 2014
May 15, 2014
last minute need, this service really saved us!
The customer service rep i spoke with on the phone was very helpful, and then we were followed-up with by the specific storage manager to confirm what we needed. Good service, and well-maintained storage facility. Very efficient
Nov 07, 2013
A bit confusing due to rates quoted before i went there and rates charged after I got there. It felt kind of like a bait and switch.
Sep 03, 2013
Aug 22, 2013
Aug 06, 2013
Matt was very nice and helpful
Jul 22, 2013
Moved out - watch out for monthly rate increases
I had been a good customer of this facility for three years. This facility has changed management since I first moved in. I would have given it 5 stars under the previous management, now it doesn't even deserve 1 star. In a nine month period, my rate was increased twice (with no notice): when contacted about the increase, the manager (Matt) told me he could increase the rates every month if he wanted to. When I went to move out, my belongs were covered with mouse droppings and there was a dead mouse in my couch. I contacted Matt and he simply told me to contact my insurance company and "thanks for the heads up" - not sorry or is there anything I can do? - horrible customer service. Also, I called the district manager for this facility three times (and left messages) before I moved out - he never returned my phone calls.
Jun 04, 2013
Had to wait almost half hour for office to reopen. Was told I must purchase $9/month insurance for 1st month if using the 50% discount for 1st month although I have insurance already. Was given a $10 padlock to offset this cost but still seems tacky to require double insurance for 1st month.
May 26, 2013
Reliable and well priced
As an out of state CU student, I found this storage facility easily accessible and a great place to store my things over the summer. It is well priced and I feel really safe storing my items there.
May 16, 2013
May 07, 2013
I'm very happy with my overall experience and feel secure storing my things
Nov 27, 2012
Convenient and fast
As a realtor who is constantly storing furniture, I was happy to find a storage facility near my home that had available units at a fair price.