Jan 03, 2020
The first unit I got was dirty as was the second. However the helpfulness of staff made up for the trouble
Jun 11, 2016
We're very helpful. Also very kind
Apr 26, 2016
Friendly and convient
Very welcoming. On site owners. Overall wonderful
Apr 22, 2016
I am satisfied
This facility met my needs. They had a unit available immediately without any wait. My only complaint is gate access hours. I would prefer 24-hour gate access.
Apr 22, 2016
I am satisfied
This storage facility met my needs. The only thing I would change is granting 24-hour gate access.
Apr 19, 2016
Overall, not the best experience. But the live in manager was fantastic!!!!! She was very helpful in spite of her computer system!! We just moved on on 4/11. The girl's computers were down so we are having to use code she gave us and we couldn't get the 2 ten by ten units with roll up doors as I had reserved on the internet.? We are still waiting to be moved to the requested units. We also did not get the free first month rent as advertised on the sign out front.
Sep 30, 2015
Very clean, very reasonable, in a nice area.
Apr 07, 2015
Mar 05, 2015
staff friendly. price incorrect online
Staff stated they have tried to correct pricing online but not correct. I went ahead because I didn't have time to look around.
Nov 03, 2014
Oct 24, 2014
Facility is adequate, front office is a little run down. Staff very friendly and helpful
Jul 04, 2014
Lights are out all around facility. Doesn't make it very safe.
While the customer service was very nice, The unit was filthy with dust and crud.
The lights are not working all over the facility, so if you want to visit your stuff when it is cool, you'd best take a flashlight.
Nov 14, 2013
Miss-represents prices & initial services
We located lockbox west on a Saturday, while they were closed. The large sign out front said "first month free". We went home and promptly made online reservations for a 5'x8' unit. We received an e- mail conformation and a notice that we would owe only a $15.00 admin fee at sighning up.
My wife went in person to finalize the contract and was told they would not honor any of the stated fees, even though we had them in writing, because we had made an "online" reservation. The described specials were only for "walk-in" customers.
I would not recommend this facility or company because of misrepresentation of fee's and unfair practices.
Aug 14, 2013
Jul 08, 2013
Storage light don't work switch broken. Contacted office while there. Left message. Had to sweep out
Jul 02, 2013
The rate is very affordable and that I do need being a single parent.
May 13, 2013
Exactly what we needed!
We had to move our Daughter out of the dorms for the summer. I located Lock Box West through Sparefoot.com and they had the exact size unit we were needing. I made reservations online and was promptly contacted by Lindsey, the Owner, to confirm my storage needs. Lindsey was very helpful and answered all my questions - and I had several since I was coming from out of town. Sparefoot.com sent me convenient reminders via text message that included a handy location map link. I contacted Lindsey at Lock Box West on the move in day and she had all our move in paper work ready to go when we arrived with our first load. The entire process way quick & easy.
Mar 30, 2013