Aug 06, 2019
I will recommend to all my family and friends
Oct 03, 2018
The facility, moving truck and customer service was excellent.
The facility, moving truck and customer service was excellent.
Oct 02, 2018
The set up for a we storage was simple and easy. The management of the storage made it a quick process in transitioning to move my items into storage. I was disappointed that I wasnât able to utilize their 14â truck at the time of move in due to another customer deciding to use it last minute. Overall, the storage is clean and Iâm happy I found this storage.
Jun 04, 2018
Great place to store your extra items.
The staff is courteous and professional. The facility is nice and clean.
May 22, 2018
Excellent. Great staff. Helpful.
Feb 13, 2018
Great place, great staff, clean units
The staff is very knowledgeable about their units. I came in thinking I needed a 10 x 10 and one look at the truck I had and the knew it was not going to work. They explain to me the importance about looking at the unit before signing and i was so glad I took their advice, because I really needed the 10 x 15.
I'm also happy to know I feel safe with how their property is set up.
If your look for a place to store your things I highly recommend you checking them out.
Jun 27, 2017
Quick and easy
Able to get unit same day and Maria was very helpful in making it happen. The unit was clean and the facility is great.
Jun 25, 2017
Great customer service from Maria.
Easy acces to the space. Very clean in, out, and around the storage space.
Jun 25, 2017
Accommodating and helpful!
Maria was very customer service oriented. Her and the other staff made sure I was able to get my unit despite it being close to closing time
Aug 01, 2016
I was shown different spaces, so I could get the right size. And pricing was good too.
Apr 21, 2016
Apr 05, 2016
Doesn't look like much but better than expected.
Didn't expect much going in because of the good prices and location. But they have great security and the employees are all nice and helpful as well. Happy with my choice
Mar 31, 2016
Desiree run away outfit
Good storage space and great staff knowledge.
Mar 14, 2016
Maria was very helpful in answering all my questions and concerns but the only thing there is no light in the unit. I have recommended this storage to my mom.
Jan 25, 2016
Good price, efficient service
Jan 24, 2016
Good prices, clean, all business manner of running the place.
This place is economic and orderly. It appears secure and seems well run.
Jan 09, 2016
Very smooth & easy process. Team was helpful & friendly.
Dec 07, 2015
Needed help,and got it from vault stor-it
Everything was excellent I was pleased with the help of service at the attitude is very pleasant just what I needed
Nov 19, 2015
Saved me a lot of money
I made comparisons on spare foot and it turned out to be the best deal, saved about $40 a month and on top of it I saved over $60 on a rental truck because they let me use it for free. You won't regret it. They're alarm systems are also a plus.
Nov 12, 2015
Front office personnel was very nice and explained rules and rates with us to a way we can understand. Showed us the unit without feeling rushed as place was near closing.
steve and natalie mitchell
Nov 08, 2015
Easy move in. Clean and very reasonable
Nov 07, 2015
haven't really been there long enough yet
Sep 16, 2015
it's clean and the people that work there are vry nice
This is a good business . Everything was explained to me very clearly. I'm glad I found this place on the internet.
Sep 09, 2015
Decent rates, we could've found cheaper ones but other facilities didn't look quite up to par. Grounds are kept up nice and neat, office was very clean and employees were very helpful and knowledgable about storage sizes. they also let you use their vehicle if you need one, free of charge if your not exceeding the allowable mileage (40 miles) just have to replace the gas that was used, GREAT DEAL !!!!! I would have to say I would give them 5 stars at this point in time.
Aug 12, 2015
I showed up 10 minutes before the office closed, but they didn't rush me at all. In fact, one staff member drove me in a golf cart to two spaces so I could choose between them.
Jul 29, 2015
Not worth the money
Vault self storage is cheap,but your going to get what you pay for.
*Horrible customer service
*Extremely inconvenient hours
*Inconsiderate & unbelievably unprofessional staff
I would urge anyone & everyone to steer clear of this place,they don't deserve a single penny of your money. Pay a few extra dollars for a place with courteous staff & better hours. It's worth it.
Jul 13, 2015
Excellent overall experience.
Nov 11, 2014
Aug 18, 2014
Jul 22, 2014
Easy move in!
Storage unit was clean, truck was ready to go and people were friendly.
Apr 28, 2014
Storage there may be a good value, But under bad management
After booking a unit online and receiving a reservation conformation, we call and traveled to pay for a storage in advance, the conformation said it would be reserve for 7 days only. which worked perfect as we would not be moving in for 5 day. The rude lady Maria the co manager and her husband it think the manager said that the reservations we had meant apsolutly nothing as the decide when to honor them and we were told to disregard whatever there web site said. I explain that we made the reservation with a live agent, Maria said it didnât matter. I the ask to speak to a manager then out comes her husband he said that if i didnât like it that we could call the management phone number that was on the wall. I did but never received a response. Also when the lady Maria showed me a unit she made us walk almost to the end of the complex in the hot sun when I ask if we could ride in her cart she said that it was being charged but when we past it on the way back we notice that it wasnât plug in being charged at all.Then i was told later by my wife that the site manager said that he wound not now rent a unit to us at all because I had complained to the main office about our treatment there. This location is not professionally managed here. It seems to be ran by the live in husband and wife teem that are not curious nor polite. but will retaliate if you complain to the corporate office on them.
Apr 27, 2014
Experience was very positive. I'm glad I was able to find a good place to store my stuff.
Mar 10, 2014
they were very helpful and I received my first month for one dollar and got to use their truck...saved me lots...thank you :)
Jan 28, 2014
I was in and out in 10 minutes, and I felt like a got a great deal. Highly recommended!!
Jan 09, 2014
Great value ...outstanding customer service!
Jan 03, 2014
It looks great and very secure location!!
Dec 20, 2013
I was completely astonished to find such a nice complex in Long Beach. The security guard was very helpful as was all of the staff. I got a great rate, and the storage unit 10 X 10 is in a very convenient location. I was really impressed and pleased.
Sep 26, 2013
I've only been there a week. However, the customer service personnel are very professional and follow company procedures to protect themselves and their customers. The facility, unit, and grounds are very clean. Although, its a little distant from where I live. I am very satisfied with this storage facility and their security.
Jul 23, 2013
This is a great facility, the location is right of the highway. The staff are very nice snd helpful.
Jun 04, 2013
I've only had the unit a week or so, but the access is great & I'm very happy. the moving truck was great!!
May 28, 2013
May 20, 2013
May 09, 2013
Ive had the storage for a week presently and am completely satisified.
May 08, 2013
Best Prices in Town
So far, so good! (We just moved in.)
Apr 02, 2013
Maria was great, answered all our questions.
Mar 02, 2013
Very helpful and curtious staff. I will recommend to my friend and relatives
Feb 18, 2013
Very Professional & First Class Service
I have rented from several national storage facility chains and I can say that Vault outdoes them all. From my 1st impression of their clean, upscale, spacious office & lobby area, to the units with 12' ceilings for extra room and individual alarm systems, it has been a very pleasant experience. I highly recommend Vault Storage & their friendly staff including Diana & Phillip.
Jan 20, 2013
Dianna and Phillip are the absolute best. This was personally my first time ever having to use a storage faclity by myself they made the entire processes quick and painless.