Oct 01, 2018
Excellent customer service from representative Q.
Excellent experience will highly recommend to others.
Aug 02, 2018
Clean, stuff is friendly, but strange 30 min light timers located far from the units, parking a truck for loading/unloading is problematic as it blocks entire passage making others impossible to leave.
Aug 02, 2018
Great price and good storage option.
Jul 14, 2018
Clean, easy, and friendly!
Outstanding, friendly staff. Exceptional customer service. Very nice units, which are clean, secure, and easy to access. Overall, we love this place and highly recommend it!
Jul 05, 2018
Very Friendly front desk staff
Jun 29, 2018
From the first couple of minutes in here I knew I was at a good place. The property manager Ms. Donna is awesome. She is very helpful, kind, and simply just the nicest person. She is very personable and helpful. Initially, I had an issue with my code and getting access to the actual storage unit. I called the toll free number on my contract and before I could even tell them what my issue was Ms. Donna was on her way to help me. I told her my code was not working so she let me in and told me she would fix it after she went back to the office. I dropped some stuff off at the unit and went home to get more stuff. I was back within the hour and Ms. Donna had resolved the issues with my code just as she promised. Highly recommended.
Jun 28, 2018
The best place for storage
Wonderful place and affordable pricing clean place professional staff.
Jun 01, 2018
The manager is fantastic. They are really lucky to have such a smart and competent person running this facility.
Apr 23, 2018
The highly polite and efficient staff went above and beyond to assist me in providing a storage unit to fit our needs as my husband and I are in between homes at the moment and needed to store 90% of our belongs while we stay at a hotel. I was very pleased with the thoroughness of the walk through and the explanation of the regulations. Furthermore, I was pleased to be offered the EFT on the first of the month so I don't have to call in or stop by to pay my rent. They sell sell top of the line locks, mattress pads, and other moving supplies. I choose this facility because the location is safe as well as convenient. The only issue I encountered was errors with in the system and my access code was not operative after initially signing up however this was not the manager's/staff's fault and it was quickly corrected; you need to enter the code both while entering and exiting the storage lot which ads to the safety and security. I was initially looking for storage in Elkridge, Jessup, or Columbia however this location seemed to have the most reasonable prices and I was able to receive a discount through a promotion. I would certainly recommend this facility to everyone.
Apr 17, 2018
Very happy with the excellent customer service
The monthly pricing of the units is comparable to other storage facilities in the area. However, the inventory is so large, that you can find whatever size you are looking for and having the drive up access is wonderful. The customer service staff is excellent and very attentive.
Apr 16, 2018
Exceptional Customer Service
Couldn't have asked for nicer people to assist with renting a storage unit. Knowledgeable and extrememy helpful. In addition, the unit was very clean.
Dec 03, 2017
Will definitely recommend to others
Art & Rick
Jul 22, 2016
All went well
All went very smoothly with moving into our new unit. Space was exactly what we needed, was very clean, climate controlled, personnel very friendly and helpful, especially since we are a gay couple (not always the case, still). Very good experience.
Sep 26, 2015
excellent customer service to a first time self-storage unit renter
Aug 02, 2015
Very friendly staff
Jun 16, 2015
Jun 11, 2015
Fantastic service and customer service
The facility is secure and clean. The staff on duty are personable and responsible for keeping their facility clean and safe. I feel secure knowing Freestate Storage Facility of Laurel, MD is very organized. I appreciate the pricing also of the storage unit I currently have with them.
May 26, 2015
We are a return customer and will recommend this facility to anyone who needs a storage unit.
Apr 24, 2015
Apr 15, 2015
I had a great experience renting my unit at the Freestate Self Storage. The Manager was very friendly and helpful and willing to help. I am very happy to have rented from this facility.
Mar 31, 2015
Great place to store and a great price.
Sep 04, 2014
Just want to emphasize the excellent customer service at the facility.
Aug 19, 2014
Jul 10, 2014
May 27, 2014
Great place, people and pricee
We have only been using this facility for a few weeks but the woman in the office is THE NICEST person you will ever meet. She showed us the unit before we signed and asked if it was okay. The price for climate control is fantastic right now and we feel safe there. I would definitely recommend this facility.
Nov 19, 2013
Really quick, safe and fast storage set up
I am a recent customer to Freestate Storage. I arrived and I was pleasantly greet by..i believe her name is Nancy. She was very nice. She set me up in record time. I was actually supposed to be somewhere, but she made sure the process was super fast and I was out of there in record time. I like the facility, it is convenient to where I live and it's safe and secure. I highly recommend this facility. Also, I would like to add that most storage place require insurance nowadays. So, that's just reality.
Sep 04, 2013
The facility is neat, clean and well lit. The staff was very helpful and friendly. And the price was the best that I found.
Aug 26, 2013
Great, helpful staff onsite 7 days a week.
We found other sites that were a little cheaper but the staff made the few dollars extra worth it. They were helpful and went out of their way to accomodate us. I was extremely pleased.
Aug 25, 2013
Great Place To Store
Overall a nice and secure place to store. The only con I have is that they require you to have mandatory insurance on the items you store which is not mentioned when I reserved online. Either you have it covered under your home owners/renters insurance or they provide at an additional $10 per month which covers up to $2,000 loss/damage. I do not know if this is mandatory for the state of MD or not. I know I have rented places in CA and have never been required to have insurance (only suggested and is offered if you want it). It is fine, however given my budget I did not plan on it and having a 16 foot moving truck packed full ready to unload completely by the next day, I really had no options to do additional research. I only mention this so anyone wanting to rent plans for the additional fee. All-in-all I am so far pleased with the service provided and would recommend them...they just need to advertise this requirement so customers are not surprised when they arrive.