Sep 16, 2019
Great to Deal with no problems
Jul 29, 2019
The units at self storage are very efficient very nice very clean when I first arrived I noticed that there is a full gated fence around the property which made me feel better. I came from another state An was kinda worried but the worries end when I arrived the grounds are well kept no trash cameras And plenty of room to store your things cars SUVs boats ... thanks a lot self storage I appreciate you....
Jul 25, 2019
Very friendly when I went in. Very clean
Jul 25, 2019
Great experience at Security Self Storage
I recently moved to Lancaster from another town in PA and needed a storage unit on short notice. After doing some research online I found Security Self Storage. I spoke to someone in the office and although they had limited availability, they did have 2 small units left. The woman in the office placed a hold on one of the units until I could stop by later that day to look at it. It was exactly what I needed. It only too a few minutes to fill out the paperwork and the unit was mine! Later that day my wife and I moved in our stuff and it fit perfectly. Nice and easy.
Jul 22, 2019
Easy access to storage area.
Facility is easy to enter, secure area, close to main roadways, very friendly and helpful customer service.
Apr 19, 2019
Very affordable, friendly and no-hassle solution for your storage needs.
I needed to store my car TODAY and got friendly, quick, no-hassle service for an affordably, well located storage place. Thanks for the great service you provide.
Mar 11, 2019
Friendly staff, ease of moving in! Clean
Very friendly to deal with. Was very helpful and overall good experience!
Mar 11, 2019
Everything was right about this facility, the location, the price, the size and the customer service I experience. I would highly recommend this facility to anyone who's looking for storage.
Mar 08, 2019
The storage facility I choose has reasonable prices.
Upon entering the facility I was greeted by Holly and Dave. The nicest people you ever want to meet. Holly politely and professionally went over my rental contract with a clear understanding. The location was perfect for me to store my personal belongings.
Dec 25, 2018
The staff made everything quick & easy at a wonderful price point
Dec 23, 2018
Quick and easy
I needed a place to store a vehicle and was bale to take care of it quickly
Dec 03, 2018
Poor communication and being billed 2 mo. after moving out, officially.
Spoke to Holly initially about terminating our contract a few days into October. Confirmed that we were moving out and she explained they do not prorate. Understood that, as it was my error for not planning ahead. Made her aware we were moving out that weekend. Removed lock as advised and took the time to clean out space better than when we moved in. . We got billed the next month. Made the call on the 1st of Nov. around 9:15 am and spoke to the owner/gentleman regarding this matter. Holly was away until that next Tuesday per him. I did call the next day, b/c I did not hear him say that initially. I confirmed with him that we NO LONGER have a need for them and that we will NOT be billed again. He even read back what he documented for Holly for her return. Here we are Dec 3rd and they are still taking our money....I am hoping they are honest and do the right thing.
Nov 07, 2018
Easy, friendly and convenient
Easy to find and staff was prompt and helpfully with everything. Will use again for any future needs. Will also recommend to other people in the area.
Oct 14, 2018
Try to make monthly payment a few weeks ago and when I called them up they said that I was not in the system and that they could not help me, I asked if my car was still there and they told me again you're not in the system so we can't help you, finally I was able to locate the receipt and contract, i give them the unit number and they found me somewhere, but they told me that someone had removed me from the system and that they was not sure who or why, everything did seem to get resolved and my vehicle was still there, but something like that should not happen.
Oct 10, 2018
Can't Get into my recorder
Very good people to deal with. Very speedy to get paper work done so I could move my stuff into this storage shed
Jul 25, 2018
Staff is great!
Staff has been great during the process!
Jun 05, 2018
Great price easy drive up access
Each unit has drive up access. Able to reserve online in advance. Good customer service. Excellent value.
Mar 12, 2018
Very helpful with answering all my questions!
Aug 08, 2017
People at the unit location were patient and helpful
I needed to further clean the unit before using it. There was nowhere to put the large amount of dirt that I swept up. Other than that, the service was good and the facility is easy to access.
Jun 23, 2017
Great customer service. Great value!
I have never rented a storage unit before. Dave helped me immensely with the paperwork and took the time to answer all of my questions. The facility is clean and nicely laid out. I'm very happy with everything.
Jun 16, 2017
We were not correctly informed of details.
The customer service person I initially spoke with was very nice. However he did not inform us that we needed to move in on the first and he knew we were only planning to pay for one month. When we arrived we were told you have to pay for extra two weeks if we want to move out on the 15th.
May 22, 2017
Easy and convenient
I'm relatively new. I don't have much to say yet...but everyone has been very accommodating to this point.
Apr 18, 2017
Great spot just need outside lights
The place is great but the only thing that would have been nice would have been lights on the outside. Since there are no outlets in the units I had to use my car lights so that everyone could see what they were doing. If there were outside lights that would have been on that would have been easier.
Jan 19, 2017
Very nice experience.
Wonderful customer service. Convenient hours.
Jan 10, 2017
Absolutely great people to work with.
Jan 08, 2017
Great Customer Service
I'm complete satisfied with everything. Great peoples.
Robert L. Smith
Dec 10, 2016
I am well satisfied.
My experience with the desk lady was most pleasant. You have a good employee there. Sincerely, Robert L. Smith
Oct 16, 2016
24 hour Access ,good location
Aug 28, 2016
Awesome, secure space
Holly from office is very personable and knowledgeable. Storage was very easy to rent. Very secure area. Close to home. Reasonably priced.
Aug 26, 2016
I love the 24 hour access. Very nice person working the desk.
Jun 12, 2016
Nice facility. Clean and secure.
This facility is clean, secure and reasonable in price.
Apr 06, 2016
Nice friendly service people. Clean property and good access.
Apr 03, 2016
The office staff and owner could not have been more accommodating Great so far
Mar 06, 2016
Convenient and great space.
The 10 x 10 unit is surprisingly larger than I thought it would be. We began moving the excess items from our garage and there is
even more I can store in my unit. We will be able to park our car in the garage once again. (0:
Feb 01, 2016
The gentleman at the front desk was very cordial and generous. He took his time to explain how to get into the gate after hours. He even shown me by using a key pad. He also show me ways to open my unit easier.
Jan 19, 2016
I'd use again
Great service! Amazing security. My only complaint is no lights in the halls.
Jan 05, 2016
Excellent service and security.
Nov 05, 2015
Storage units are not true to marketed size and the openings are rather narrow. Overall I feel as though I was taken advantage of when I booked a unit with Security Self Storage. By saving a couple inches on width and depth in your storage units you undermine your businesses' integrity and repeat business. This storage facility was designed by a cheater. Otherwise the man who owns the business has a great sense of humor.
Shelia A Murray
Oct 14, 2015
Easy access to location and very, very clean facility.
The manager and office administrator were very friendly. The efficiency of getting through the rental process was quick and easy. It conveniently located near our home and work.
Sep 02, 2015
convenient and easy to use
People are nice. I am pleased with the space.
Sep 01, 2015
All in all...quite good. A bit dark at night.
I would recommend this to a friend. The staff at the registration desk was especially friendly...great guy.
Aug 20, 2015
So far, so good!
The size is perfect, the location is perfect, and the price is p e r f e c t !
I'd recommend Security Self Storage in the future! :)
Aug 18, 2015
Nice size storage , good pricing
I had a very good experience with the staff getting everything in order for me to get the storage unit. Will defenetly tell my friends about this place for future rentals.
Jul 05, 2015
Very secure place
So far happy with this storage place. Like the extra security on each unit.
Jun 28, 2015
Clean, friendly, and secure!
Feel great knowing that the security is very tight here. Also great that the storage rental is month to month as I do not know how long I will need it. Holly was so friendly and personable!
Jun 24, 2015
Felt my items were safe. Good customer service
May 08, 2015
Close to Millersville University
Easy to store college things from Millersville University that don't need to come home for the summer.
Apr 23, 2015
Happy with my overall experience
Quick fast service and all my questions and concerns were answered.
Apr 22, 2015
Everyone is so helpful and friendly. I would recommend this facility to others
Apr 10, 2015
Thank you very much
Thank you for your help, this was simple. I made my reservation online in minutes and everyone I spoke with was very helpful, and professional.
Mar 26, 2015
I liked the security there and the people were very friendly
Feb 17, 2015
friendly people in office, all was well and am happy.Thanks for all the help that made my move more easy
Thanks for all the support, I like the size of the unit too.Everyone was good to us. Thanks
Jan 23, 2015
Great value for the price.
Jan 19, 2015
Jan 03, 2015
Jan 03, 2015
Super friendly and very accommodating
Dec 24, 2014
Great place to rent
From beginning and now towards the end, everyone from management to front desk has been absolutely wonderful. Had a huge problem explain to management my situation and they worked with me. Wish there where more places like this and the price was great, Where I' m staying right now for a 5 x 10 starts at 75.00 big difference.
Dec 10, 2014
Wonderful experience. The staff was extremely helpful and professional and the premises was secure and well taken care of
Nov 30, 2014
Nov 26, 2014
I moved things in and the latch of my unit appears to be a little rusty.The Attendent of the facility sprayed it with D W 40.I was then able to move the latch back and forth.All latches on units should be replaced when rust is noticed. thanks Dan
Nov 06, 2014
Storage with a covered unit as promised at time of reservation was not available as promised on website had to settle for a parking space
Nov 02, 2014
Awful facility, management very rude!!
Upon coming across this storage facility I asked if they had any problems with rodents and they said NO. After my belongings where in the storage unit for 2 months, we decided to get a few items and there was mice droppings throughout some of our boxes and one bit threw one of my brand new wrapped matresses. I myself went through every box to make sure there wasn't anything edible for any animals. After talking to the manager he said we should take our belongings elsewhere. Very unprofessional.
Jul 22, 2014
Jul 13, 2014
The management's attitude, was somewhat unpleasant.
Dec 10, 2013
overall good experience.
Aug 15, 2013
Very good experience so far
Jul 23, 2013
A very painless experience with very friendly office staff
Jul 16, 2013
Very clean and affordable.
Jun 06, 2013
Jun 03, 2013
The place is somewhat difficult to reach and quite difficult after leaving--traffic is so heavy and entering from a turn is a little unsafe-- so that's a negative. The bolt on the door is rusty, making a one-person visit frustrating. The space is quite adequate but if the cost goes up the value will go down. The security for getting in and out of the entire facility seems adequate. The personnel have been very responsive.
May 16, 2013
I am very happy with what I got Price was great location is ideal easy access could use lights in my section
Apr 18, 2013
Pleased with experience
Mar 30, 2013
need lights in the storage unit
Mar 06, 2013
Mar 05, 2013
Great value and the employees are very helpful
Jul 30, 2012
made what was wrong RIGHT!!!
Coming from NC- all belongs did not fit- emer # called -staff came right away-gave 2nd unit helpful and caring- totally would recommend!!
Jan 29, 2012
I recommend this facility!
I recommend this facility. The staff was very helpful and kind. I am very pleased with my experience there!
Jan 13, 2011
very friendly and helpful staff
Upon entering business, staff was very accomodating, friendly and helpful. Made visit very pleasant.