Secure Self Storage - Ithaca

35 Royal Rd
Ithaca, NY 14850
72 reviews
We are experiencing high demand and can’t guarantee availability tomorrow. Reserve today with free cancellations.
How It Works with Free Cancellation
1. Reserve a Unit
2. Visit the Facility
3. Decide to Move In
$135.00 - $197.00
Available Units: Show All
10' x 15' Unit

8 ft ceiling, Roll up door, Drive up, Outdoor access

$135.00

per month
No CC Required
Reserve
10' x 20' Unit

8 ft ceiling, Roll up door, Drive up, Outdoor access

$165.00

per month
No CC Required
Reserve
10' x 25' Unit

8 ft ceiling, Roll up door, Drive up, Outdoor access

$197.00

per month
No CC Required
Reserve
About
Secure Self Storage Ithaca Features
24-Hour Surveillance Cameras
Open 7 Days a Week
Business & Personal Storage
State of the Art Facilities
RV & Boat Storage
Computer Controlled Access
Pay Online
Packing and Moving Supplies
Features
  • 24-hour access
  • Fenced and lighted
  • Video cameras on site
  • Vehicle requires insurance
  • Electronic gate access
  • Vehicle requires title
  • Moving supplies for sale
  • Email billing available
  • Accepts mail/packages for tenants
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Title must match renter
  • Insurance required
  • Insurance available
  • Homeowners/renters insurance accepted
  • Cash accepted
  • Checks accepted
  • Credit cards accepted (Visa, Mastercard, AMEX, Discover)
  • Allow 18-wheeler dropoff
  • Has 18-wheeler alleys
4 out of 5 stars - based on 72 reviews
Customer Reviews
Paul Hubert Oct 05, 2019

AVOID!!!

I had to sweep My own unit and she took forever to get me going! Awful service. Their website has been down since day one, you are unable to pay online and the facility is hardly secure with the gate being left open all night intermittently because it’s “broken” according to the management. There are so many other storage companies in Ithaca - AVOID THIS ONE.

Recommended: No

Justin Newhouse Oct 03, 2019

50 minute check in time

I recently went out to this facility to sign the paperwork for my 10x20 unit and it took forever to get my lock on the unit. Apparently the computer system is from the early 90s and their internet bandwidth is microscopic. It took 45 minutes for the attendant to fill out the forms in the system and get them printed. God forbid they have more than one customer show up at a time. They would likely be forced to leave and come back another time. On the plus side the unit looks fine and the attendant was kind enough.

Recommended: No

Daniel Aug 02, 2019

Does not honor reservations

Showed up with my reservation and a truck full of stuff for storage only to be told that they had rented out all units. They were very rude and I was forced to find another place at the last second.

Recommended: No

Marcella Cross May 24, 2019

Easy move-in

My stuff is still in the storage unit but so far so good. It was very easy to move-in and the unit is great.

Recommended: Yes

Bruce May 19, 2019

Quick and Easy

Friendly staff. Good service. Easy peazy. I’ve used this facility twice. I will continue to use it. No reason to look further.

Recommended: Yes

Mary Celeste Floreani May 14, 2019

Convenient and Fast Service

I had to book a storage unit in one day when another storage situation fell through and secure self storage helped me get a space booked last minute.

Recommended: Yes

bill May 14, 2019

Great fast checkin and very pleasant to deal with

Service was fast and checkin a breeze staff was very helpful and pleasant

Recommended: Yes

Mark Brandwein May 14, 2019

Excellent Service

Nice facility. Friendly staff and fairly priced. Move in was very easy.

Recommended: Yes

Jonathan May 13, 2019

Overall great facility with the best pricing

Good clean facility with helpful customer staffing. The storage unit was as described and you can't beat the price.

Recommended: Yes

Melissa A Toyryla Feb 26, 2019

Quick and easy and affordable!!

Gentlemen took care of everything I needed to move my things in. I had made an online reservation but for some reason I was not in the system. He took care of me right away and I was in and out, loading my things within 10 min. 10x10 unit features clean, dry anx a few pallets were already in my unit. I like the distance from everywhere and it feels less likely to be damaged or stolen. Great friendly service and the price can't be beat in Ithaca. No contract to stay either. Definitely highly recommend!!

Recommended: Yes

Teng Teng Oct 21, 2018

Good and smooth check in process

Good and smooth check in process

Recommended: Yes

nicole May 26, 2018

Good storage facility for furniture

They have spacious storage garages. They are secure, easily accessible, and conveniently located. It took a few trips, but we were able to store all of our furniture in the garage.

Recommended: Yes

Thomasena Pottinger May 25, 2018

Great place

Excellent customer service. Rebecca was helpful and pleasant with a nice seance of humor she needs a raise.

Recommended: Yes

Ashley Sep 26, 2017

Long term car storage

This facility ended up working out great for what I needed and could afford and I definitely feel comfortable with my car being here temporarily, even with it being outdoors. There are cameras all throughout the facility and you need a code to get in that you set up with staff during the write up of your contract. The owners help respect the privacy of the people renting space--an insurance company called regarding an appraisal that needed to be done for a prior collision and they would not even let them know the car was there without myself or a contact listed on the contract giving them approval.

Recommended: Yes

Jason Aug 07, 2017

Unit very clean and accessible

The unit was swept clean, and is well lighted and easy to get into after hours.

Recommended: Yes

Shannon Jun 28, 2017

Unit was clean enough and manager was friendly and efficient

Will use again. Manager was friendly and helpful. Unit was easily accessible, clean and roomy. Accepted AAA discount

Recommended: Yes

Russell Jun 01, 2017

Nice staff

Everything went smoothly, on time. Space was as promised. Happy customer

Recommended: Yes

Anthony May 29, 2017

Great solution for summer months

Better to store the dormitory mess then to bring it all home! The price is right and very convenient to Cornell U

Recommended: Yes

Anthony May 25, 2017

Don't forget your Home Owners Insurance Policy

Price is right, facility is clean and Mr. Pritchard is a lovely man. BUT, if you present your home owner's insurance policy at check in then you need not pay for their insurance of about $9.00 per month. Once you have the key, you have 24 hour access and it's super convenient to Cornell.

Recommended: Yes

Ann May 21, 2017

Clean and secure

Best choice for storage in the Ithaca area as compared with other facilities I've tried. Really clean and secure. In addition, there are pallets in each unit for customer use, which was great. The front desk staff was a little gruff, but overall I would recommend to a friend.

Recommended: Yes

Theresa Naimoli May 16, 2017

Very easy

First timer and staff made this a breeze! Easy reservation and check in! Friendly staff and clean facilities

Recommended: Yes

Emma Jul 29, 2016

Computer was down when I tried to move in.

I was not able to move in on the day I was scheduled because their computer system was not working, so I had to return the next day. Then I was charged a $22 administration fee, which I had not seen listed anywhere else.

Recommended: Yes

Norah Jul 24, 2016

Straightforward storage

It was easy to get set up and moving in was straightforward. 24 hr access is very convenient.

Recommended: Yes

RC Jun 21, 2016

Great location, friendly associates

I really love that they require a $9 additional insurance costs. It covers up to $2,000 of damage due to weather, theft, fire, etc. The price is reasonable at $84 per month (insurance included). Bring your own lock if you have or buy there for ~$10. The staff is helpful and the place is clean and secure. Be sure to call ahead to ensure that someone is in the office. I would recommend for other students given its location to Cornell.

Recommended: Yes

Jessica Jun 20, 2016

"Affordable and safe"

The storage area is convenient and affordable for the colleges nearby that require summer storage. The prices are manageable for a student to cover and offers a good amount of space in the unit for the size that is provided.

Recommended: Yes

Maura May 27, 2016

fast and easy

facility is easy to use, customer service is slightly slow but online makes it effective

Recommended: Yes

Imani May 26, 2016

Sufficient

Move in process was smooth, price was affordable, the unit was clean and easy to use

Recommended: No

Caroline May 26, 2016

perfectly fine storage facility

Owner/manager is a little snarky, but everything went fine.

Recommended: Yes

Annalise May 25, 2016

Convenient, good service

I was in a rush to move out and realized I didn't have enough room in my car for everything. Panicked, I called my mom and she set up a unit for me at secure self storage Ithaca. It really saved me, and it's really convenient that it's open 24/7 and you can access it at your leisure. Would recommend.

Recommended: Yes

Ida May 24, 2016

Excellent

No complaints at all.......................................................................................................................................................

Recommended: Yes

Lisa May 24, 2016

Nice storage

Nice, clean, price contentious, units size able

Recommended: Yes

Kelley May 20, 2016

Very happy overall!! Will tell all my college friends!

Quickly was able to reserve a unit. Lots of email reminders. Easy to move in.

Recommended: Yes

Somayeh May 18, 2016

good place, close to where I am living

The place is located in a good part of city. The pricing are not bad and it is open 7 days a week so you can move in each day you want

Recommended: Yes

Alyssa May 14, 2016

Would come again

The staff is very friendly and helpful.

Recommended: Yes

Sanjay Apr 04, 2016

Recommended: Yes

Esmer Aug 06, 2015

Very nice and easy to set up

It's a great facility with a fence around the compound. The only thing is that the staff at the front desk were taking quite a bit of time In order to finalize everything to set me up on the move in day. Other than that, I'm very happy with it!

Recommended: Yes

cindy Jun 03, 2015

Quick, clean, efficient and safe, extremely friendly and helpful.

Recommended: Yes

Anjit Jun 02, 2015

It reserved the place, but didn't seem like I needed it.

Pretty speedy service, reserved a unit, although I'm not sure what exactly I reserved as it didn't seem like they checked my reservation when I arrived at the location.

Recommended: Yes

Rachel May 26, 2015

Excellent experience.

Recommended: Yes

mark May 24, 2015

Recommended: Yes

Merilyn May 24, 2015

Recommended: Yes

Kay May 22, 2015

Not that great

The guy who checked us is was rude and impatient. They don't mention the mandatory $9/month insurance and the staff charged my card over $200 without my consent. I thought he was charging only for the admin fee and the first month but he did not have good communications skills.

Recommended: No

Ayinde Crear May 21, 2015

The perfect storage situation for college students over the summer.

It was a little difficult finding the facility itself as I am not originally from the Ithaca area, but besides that everything worked out smoothly. I walked into the main office and signed the necessary forms, got the key, and packed my things into the storage unit. It is also a bonus that I can come into the storage unit lot literally anytime with my gate access code. I couldn't have imagined this situation run any smoother.

Recommended: Yes

Jessica May 21, 2015

Moving in and booking was easy.

Recommended: Yes

Robin May 21, 2015

Great facility, but didn't like all the extra charges.

This facility was clean and secure, but I didn't like paying a $20 administrative fee. If I wanted a bill or even an email reminder each month, they charge an additional $1. They also charged us $9 per month insurance. If these charges were really necessary, I would rather they were built into the flat monthly fee and it would have been good to know about the extra charges ahead of time.

Recommended: Yes

Randall May 20, 2015

Excellent service from the staff. Clean unit and facility. Good value for the money.

Recommended: Yes

Emily May 20, 2015

Very secure and reasonably priced

They have a gated fence around the compound making it safe and secure. The owners were great and made moving in quick and easy

Recommended: Yes

Kevin May 16, 2015

Great experience, excellent service.

Recommended: Yes

Robert Sladich May 14, 2015

Quick and easy online with follow up quick.

Friendly and quick. Reserved online and paid by credit card over phone. Well kept facility.

Recommended: Yes

Paul Apr 08, 2015

No complaints

Recommended: Yes

Sung Eun Aug 23, 2014

Overall good experience with paperwork and guidance to storage unit.

Recommended: Yes

Seul-E Jul 22, 2014

Convenient

Recommended: Yes

Patrica Jul 13, 2014

Recommended: Yes

Carrie Young Jun 09, 2014

In-between move

I needed a storage space for one month while I was traveling and changing homes, and self-storage was incredibly convenient. And the service was so friendly.

Recommended: Yes

Kelly May 25, 2014

Good communication. Helpful service.

Recommended: Yes

Gary May 24, 2014

Recommended: Yes

Sam May 19, 2014

Fast, Clean and Friendly!

I found this storage facility online, and when I called to make a reservation they were very helpful and friendly. I was able to move it quickly and they managers were nice. There was a lot of paperwork, but it went smooth and fast. The managers even helped me get a pallet into my locker to prevent water damage. (Never seen this before)

Recommended: Yes

C. Neal Dec 01, 2013

Storage made easy!

Moving into Ithaca Secure Self Storage was simple and easy. The customer representative was friendly and efficient. I would recommend the company for you storage needs.

Recommended: Yes

Andrew Areiter Nov 25, 2013

SAFE SECURE CLEAN

I have a storage unit at Ithaca Self Storage and I am quite impressed with the professional staff, the security (cameras/fence), and the clean appearance of the facility. I would recommend this storage facility without reservation.

Recommended: Yes

TAMMY Sep 14, 2013

Recommended: Yes

Zach Howlett Aug 31, 2013

Great value

I compared many storage businesses in the area before settling on Ithaca Self Storage, which was referred by a friend -- with good reason, it turns out. First, unlike many of the local operations, they have a good security system with cameras, good fences, and an electric gate. They have convenient access, however, for customers, 24 hours a day, with an electric gate code. Second, I had my stuff there for two years. When I pulled it out, it was in excellent shape. I remember asking one of the managers about drainage, etc., and he said they had put a lot of attention into design when they set up the complex. With the amount of precipitation we get here, these details are important. Third, every time I dealt with the management, I found them to be extremely professional, rigorous, and considerate. They go buy the book when it comes to procedure, legality, and security, which makes you feel really good about keeping your stuff there, but at the same time they are friendly and human. For example, once I left town forgetting to lock my lock; they noticed, contacted me, gave me several options for dealing with the situation, and took care of it promptly, all in a very friendly way. Very impressive. Overall, a very professional business with pride in what they do. Very good value for money. Highly recommended.

Recommended: Yes

Kafi Jun 04, 2013

Recommended: Yes

Kasey May 21, 2013

Recommended: Yes

Grace May 21, 2013

Recommended: Yes

Jacquelyn May 14, 2013

Very curious & knowledgeable about the facility.

Recommended: Yes

Mary Beth Adams Dec 29, 2012

Very secure storage facility. Units are very clean. Staff was very helpful. They had free coffee. Will definately use them every year.

Recommended: Yes

A. Hughes Jul 19, 2012

Very Nice Facility, long paperwork

This is by far the best stoareg place in Ithaca. The price is a bit higher than the others, but they are super secure. The paperwork though is very time consuming. The staff do have it down pat, and get through it quickly...but the lease alone is like buying a house!

Recommended: Yes

Michela Moe Jul 13, 2012

Never again.

Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked "why were you closed for an hour and a half, and then for another 20 minutes?" "We have to take our regulated lunch break." "The note on the door said you were going to the bank." No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time. Never again.

Recommended: No

C. Flynn May 29, 2012

Good facility, helpful staff but hours need to be maintained on move-in, move-out weekends.

Move-in wasn't too smooth as on-line registration seemed to have fallen into the void. Staff was able to provide backup unit — eventually. First one turned out to be scheduled for maintenance. Had to remove belongings and start again. Facility seems well maintained overall. Staff was helpful; however, would suggest on move-in, move-out weekends from local colleges, staff keep someone on site during working hours. Noticed a kid arriving in a taxi only to find staff were "at lunch." That's a real hassle!

Recommended: Yes

Michele May 20, 2012

Move In was done professionally

Paperwork was done with a pleasant demeanor. Appreciated the through explanation of entry and policies. Would like to have know ahead of time the required insurance charge.

Recommended: Yes

Stallings Jun 11, 2011

Highly Recommend

This is an excellent secured place to store anything. The staff was very professional and quite personal in the entire process of renting a storage unit.

Recommended: Yes

Phaedra R. Jun 17, 2010

The process before accessing storage is time consuming.

Recommended: Yes