Oct 05, 2019
I had to sweep
My own unit and she took forever to get me going!
Awful service. Their website has been down since day one, you are unable to pay online and the facility is hardly secure with the gate being left open all night intermittently because itâs âbrokenâ according to the management.
There are so many other storage companies in Ithaca - AVOID THIS ONE.
Oct 03, 2019
50 minute check in time
I recently went out to this facility to sign the paperwork for my 10x20 unit and it took forever to get my lock on the unit. Apparently the computer system is from the early 90s and their internet bandwidth is microscopic. It took 45 minutes for the attendant to fill out the forms in the system and get them printed. God forbid they have more than one customer show up at a time. They would likely be forced to leave and come back another time. On the plus side the unit looks fine and the attendant was kind enough.
Aug 02, 2019
Does not honor reservations
Showed up with my reservation and a truck full of stuff for storage only to be told that they had rented out all units. They were very rude and I was forced to find another place at the last second.
May 24, 2019
My stuff is still in the storage unit but so far so good. It was very easy to move-in and the unit is great.
May 19, 2019
Quick and Easy
Friendly staff. Good service. Easy peazy. Iâve used this facility twice. I will continue to use it. No reason to look further.
Mary Celeste Floreani
May 14, 2019
Convenient and Fast Service
I had to book a storage unit in one day when another storage situation fell through and secure self storage helped me get a space booked last minute.
May 14, 2019
Great fast checkin and very pleasant to deal with
Service was fast and checkin a breeze staff was very helpful and pleasant
May 14, 2019
Nice facility. Friendly staff and fairly priced. Move in was very easy.
May 13, 2019
Overall great facility with the best pricing
Good clean facility with helpful customer staffing. The storage unit was as described and you can't beat the price.
Melissa A Toyryla
Feb 26, 2019
Quick and easy and affordable!!
Gentlemen took care of everything I needed to move my things in. I had made an online reservation but for some reason I was not in the system. He took care of me right away and I was in and out, loading my things within 10 min. 10x10 unit features clean, dry anx a few pallets were already in my unit. I like the distance from everywhere and it feels less likely to be damaged or stolen.
Great friendly service and the price can't be beat in Ithaca. No contract to stay either. Definitely highly recommend!!
Oct 21, 2018
Good and smooth check in process
Good and smooth check in process
May 26, 2018
Good storage facility for furniture
They have spacious storage garages. They are secure, easily accessible, and conveniently located. It took a few trips, but we were able to store all of our furniture in the garage.
May 25, 2018
Excellent customer service. Rebecca was helpful and pleasant with a nice seance of humor she needs a raise.
Sep 26, 2017
Long term car storage
This facility ended up working out great for what I needed and could afford and I definitely feel comfortable with my car being here temporarily, even with it being outdoors. There are cameras all throughout the facility and you need a code to get in that you set up with staff during the write up of your contract. The owners help respect the privacy of the people renting space--an insurance company called regarding an appraisal that needed to be done for a prior collision and they would not even let them know the car was there without myself or a contact listed on the contract giving them approval.
Aug 07, 2017
Unit very clean and accessible
The unit was swept clean, and is well lighted and easy to get into after hours.
Jun 28, 2017
Unit was clean enough and manager was friendly and efficient
Will use again. Manager was friendly and helpful. Unit was easily accessible, clean and roomy. Accepted AAA discount
Jun 01, 2017
Everything went smoothly, on time. Space was as promised. Happy customer
May 29, 2017
Great solution for summer months
Better to store the dormitory mess then to bring it all home! The price is right and very convenient to Cornell U
May 25, 2017
Don't forget your Home Owners Insurance Policy
Price is right, facility is clean and Mr. Pritchard is a lovely man. BUT, if you present your home owner's insurance policy at check in then you need not pay for their insurance of about $9.00 per month. Once you have the key, you have 24 hour access and it's super convenient to Cornell.
May 21, 2017
Clean and secure
Best choice for storage in the Ithaca area as compared with other facilities I've tried. Really clean and secure. In addition, there are pallets in each unit for customer use, which was great. The front desk staff was a little gruff, but overall I would recommend to a friend.
May 16, 2017
First timer and staff made this a breeze! Easy reservation and check in! Friendly staff and clean facilities
Jul 29, 2016
Computer was down when I tried to move in.
I was not able to move in on the day I was scheduled because their computer system was not working, so I had to return the next day. Then I was charged a $22 administration fee, which I had not seen listed anywhere else.
Jul 24, 2016
It was easy to get set up and moving in was straightforward. 24 hr access is very convenient.
Jun 21, 2016
Great location, friendly associates
I really love that they require a $9 additional insurance costs. It covers up to $2,000 of damage due to weather, theft, fire, etc. The price is reasonable at $84 per month (insurance included). Bring your own lock if you have or buy there for ~$10. The staff is helpful and the place is clean and secure. Be sure to call ahead to ensure that someone is in the office. I would recommend for other students given its location to Cornell.
Jun 20, 2016
"Affordable and safe"
The storage area is convenient and affordable for the colleges nearby that require summer storage. The prices are manageable for a student to cover and offers a good amount of space in the unit for the size that is provided.
May 27, 2016
fast and easy
facility is easy to use, customer service is slightly slow but online makes it effective
May 26, 2016
Move in process was smooth, price was affordable, the unit was clean and easy to use
May 26, 2016
perfectly fine storage facility
Owner/manager is a little snarky, but everything went fine.
May 25, 2016
Convenient, good service
I was in a rush to move out and realized I didn't have enough room in my car for everything. Panicked, I called my mom and she set up a unit for me at secure self storage Ithaca. It really saved me, and it's really convenient that it's open 24/7 and you can access it at your leisure. Would recommend.
May 24, 2016
No complaints at all.......................................................................................................................................................
May 24, 2016
Nice, clean, price contentious, units size able
May 20, 2016
Very happy overall!! Will tell all my college friends!
Quickly was able to reserve a unit. Lots of email reminders. Easy to move in.
May 18, 2016
good place, close to where I am living
The place is located in a good part of city. The pricing are not bad and it is open 7 days a week so you can move in each day you want
May 14, 2016
Would come again
The staff is very friendly and helpful.
Apr 04, 2016
Aug 06, 2015
Very nice and easy to set up
It's a great facility with a fence around the compound. The only thing is that the staff at the front desk were taking quite a bit of time In order to finalize everything to set me up on the move in day. Other than that, I'm very happy with it!
Jun 03, 2015
Quick, clean, efficient and safe, extremely friendly and helpful.
Jun 02, 2015
It reserved the place, but didn't seem like I needed it.
Pretty speedy service, reserved a unit, although I'm not sure what exactly I reserved as it didn't seem like they checked my reservation when I arrived at the location.
May 26, 2015
May 24, 2015
May 24, 2015
May 22, 2015
Not that great
The guy who checked us is was rude and impatient. They don't mention the mandatory $9/month insurance and the staff charged my card over $200 without my consent. I thought he was charging only for the admin fee and the first month but he did not have good communications skills.
May 21, 2015
The perfect storage situation for college students over the summer.
It was a little difficult finding the facility itself as I am not originally from the Ithaca area, but besides that everything worked out smoothly. I walked into the main office and signed the necessary forms, got the key, and packed my things into the storage unit. It is also a bonus that I can come into the storage unit lot literally anytime with my gate access code. I couldn't have imagined this situation run any smoother.
May 21, 2015
Moving in and booking was easy.
May 21, 2015
Great facility, but didn't like all the extra charges.
This facility was clean and secure, but I didn't like paying a $20 administrative fee. If I wanted a bill or even an email reminder each month, they charge an additional $1. They also charged us $9 per month insurance. If these charges were really necessary, I would rather they were built into the flat monthly fee and it would have been good to know about the extra charges ahead of time.
May 20, 2015
Excellent service from the staff. Clean unit and facility. Good value for the money.
May 20, 2015
Very secure and reasonably priced
They have a gated fence around the compound making it safe and secure. The owners were great and made moving in quick and easy
May 16, 2015
Great experience, excellent service.
May 14, 2015
Quick and easy online with follow up quick.
Friendly and quick. Reserved online and paid by credit card over phone. Well kept facility.
Apr 08, 2015
Aug 23, 2014
Overall good experience with paperwork and guidance to storage unit.
Jul 22, 2014
Jul 13, 2014
Jun 09, 2014
I needed a storage space for one month while I was traveling and changing homes, and self-storage was incredibly convenient. And the service was so friendly.
May 25, 2014
Good communication. Helpful service.
May 24, 2014
May 19, 2014
Fast, Clean and Friendly!
I found this storage facility online, and when I called to make a reservation they were very helpful and friendly. I was able to move it quickly and they managers were nice. There was a lot of paperwork, but it went smooth and fast. The managers even helped me get a pallet into my locker to prevent water damage. (Never seen this before)
Dec 01, 2013
Storage made easy!
Moving into Ithaca Secure Self Storage was simple and easy. The customer representative was friendly and efficient. I would recommend the company for you storage needs.
Nov 25, 2013
SAFE SECURE CLEAN
I have a storage unit at Ithaca Self Storage and I am quite impressed with the professional staff, the security (cameras/fence), and the clean appearance of the facility. I would recommend this storage facility without reservation.
Sep 14, 2013
Aug 31, 2013
I compared many storage businesses in the area before settling on Ithaca Self Storage, which was referred by a friend -- with good reason, it turns out. First, unlike many of the local operations, they have a good security system with cameras, good fences, and an electric gate. They have convenient access, however, for customers, 24 hours a day, with an electric gate code. Second, I had my stuff there for two years. When I pulled it out, it was in excellent shape. I remember asking one of the managers about drainage, etc., and he said they had put a lot of attention into design when they set up the complex. With the amount of precipitation we get here, these details are important. Third, every time I dealt with the management, I found them to be extremely professional, rigorous, and considerate. They go buy the book when it comes to procedure, legality, and security, which makes you feel really good about keeping your stuff there, but at the same time they are friendly and human. For example, once I left town forgetting to lock my lock; they noticed, contacted me, gave me several options for dealing with the situation, and took care of it promptly, all in a very friendly way. Very impressive. Overall, a very professional business with pride in what they do. Very good value for money. Highly recommended.
Jun 04, 2013
May 21, 2013
May 21, 2013
May 14, 2013
Very curious & knowledgeable about the facility.
Mary Beth Adams
Dec 29, 2012
Very secure storage facility. Units are very clean. Staff was very helpful. They had free coffee. Will definately use them every year.
Jul 19, 2012
Very Nice Facility, long paperwork
This is by far the best stoareg place in Ithaca. The price is a bit higher than the others, but they are super secure. The paperwork though is very time consuming. The staff do have it down pat, and get through it quickly...but the lease alone is like buying a house!
Jul 13, 2012
Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked
"why were you closed for an hour and a half, and then for another 20 minutes?"
"We have to take our regulated lunch break."
"The note on the door said you were going to the bank."
No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time.
May 29, 2012
Good facility, helpful staff but hours need to be maintained on move-in, move-out weekends.
Move-in wasn't too smooth as on-line registration seemed to have fallen into the void. Staff was able to provide backup unit â eventually. First one turned out to be scheduled for maintenance. Had to remove belongings and start again. Facility seems well maintained overall. Staff was helpful; however, would suggest on move-in, move-out weekends from local colleges, staff keep someone on site during working hours. Noticed a kid arriving in a taxi only to find staff were "at lunch." That's a real hassle!
May 20, 2012
Move In was done professionally
Paperwork was done with a pleasant demeanor. Appreciated the through explanation of entry and policies. Would like to have know ahead of time the required insurance charge.
Jun 11, 2011
This is an excellent secured place to store anything. The staff was very professional and quite personal in the entire process of renting a storage unit.
Jun 17, 2010
The process before accessing storage is time consuming.