Dec 02, 2019
Overall, Great Storage Experience
My family has been using 3 units over the course of 6 months during a long, drawn-out move. I have been to storage weekly during all these months to work in the units, cleaning and organizing. There was a period of weeks when the gate was not working properly or was left completely open. I called in my concerns and it did take several weeks to get this problem fixed. But since it has been fixed, there have not been any other issues. The facility is clean and the indoor units are conditioned so our belongings have kept well despite crazy NC weather extremes. I also love the variety of carts made available to move things easily in and out.
Nov 29, 2019
not the best choice
I was a customer for about four months. The location is very convenient. However, this is an unmanned facility and customer service is lacking.They have gate problems and I found myself locked out on more than one occasion. I sent two letters of complaint as email attachments to customer service. They were ignored. I sent a third letter telling them it was unprofessional to ignore communication from customers. Still no response. Don't plan your move on a weekend. There is no maintenance on the gate on weekends and if the gate isn't working.......well, too bad. I was told to come back on Monday!!
Jul 15, 2019
Great storage experience
I love the ability to move in by kiosk , the units are nice and clean and easy to get too. The only complaint I have is this is the second time Iâve rented there and both times my first call went to an answering service and when I asked about the first month free offer on the sign they werenât aware of it and instead of trying to find out they just told me it didnât exist . When I spoke to a 10 Federal employee tbe next day it was quickly resolved.
May 24, 2019
Great unit but very difficult kiosk, unclear about physical lock needed
Kiosk is very problematic. The confirmation code emailed was not the same as the one emailed. Payment options were not working and there was nothing about insurance. When we called, the woman was very helpful but it was a long process. It was unclear that the unit required a physical lock and then the lock we bought didnât fit son recommended size would be helpful. Pricing and the unit itself though are good.
May 23, 2019
Easy, clean and great price.
Easy, good experience. Great pricing Nice unit accessible 24 hrs.
May 20, 2019
Unit was clean, however a storage blanket was left
Staff was helpful, move in was easy. There was a storage blanket left in unit otherwise it was clean
May 08, 2019
Please see the review - greater details
The process to reserve a storage unit was easy enough. The wait times to speak to a customer service rep was 10-15 minutes. Called a few times. In addition, the confirmation emails were unclear, specifically, directing me to the web page to finalize the reservation, which could not be done. Thus prompting me to call customer service, who informed me that the confirmation is done by phone on move in day. Directions need to be clearer. Further, on move in day the gate was open. It remained open all day, so I wonder why there is an access code to gain access to the gate which was open. Finally, I would have liked to select my unit, not assigned on. There were plenty of unit options and I was placed at the furthest location.
May 07, 2019
Good facility, open 24 hours a day
The unit is very easy to access and it's helpful that it's open 24 hours. Overall it's clean and a great facility.
Dec 03, 2018
Good and clean facility. Seems to be secure. Located off residential area. Is convenient to University
May 15, 2018
Great experience easy to use easy to access very accessible good security