Apr 12, 2019
Erin property manager is exceptional
I was referred here by my good friend and Iâm ecstatic I was. Erin, whoâs the property manager is exceptional not only as manager but as a person. I wouldnât hesistate to refer any friend or family to store their belongings here. As a bonus there are deals going on for half off and first months free that help out those who are looking for a safe, great location, near 131 and west river dr, with just a great person to deal with Erin. Refer a friend and you even get I think half off a months rent. Thereâs no reason to go anywhere else.
Mar 23, 2019
I needed a storage space right away due to a divorce and they hooked me up within minutes! Awesome customer service , lady was very nice.
Jul 08, 2017
I was impressed
Got exactly what I needed,was handled proffesionaly,
Sep 12, 2016
It's a storage unit.
The employees were friendly, ended up with a bigger unit for less money then I was expecting. They were running a 3 month special, and after that it's only $10 more then the original unit. I will be able to utilize the extra space though.
Jul 05, 2016
The customer service was incredible. We had booked a unit with another place online. We loaded the truck and called to confirm and were told they didn't have that unit available. We called national storage in Belmont at 30 ,minutes until close, totally frantic and they got us a unit ASAP and were so friendly! We would use them again in a heart beat!
Apr 25, 2016
Was scheduled to rent an 8' x 9' storage unit
I made a reservation on their website for an 8'x9' unit (I have a workbench slightly over 8'). Reservation confirmed for 2 weeks out. Reminder emails sent every few days. Day of move, I get the car packed up, get to the facility and get to hear "Oh, I'm sorry, we can't rent that unit to you because is door is busted and won't lock." Turns out it's been broken for a couple of weeks, but nobody emailed to tell me that part. When I asked another unit of similar size, I was told the only thing available was a 10'x20' and no, they couldn't do anything about the price. So $63.00 versus $129 per month - I don't think so!! So I left and took my stuff to another business that would treat me fairly.
I get that mistakes happen, but they knew the size unit I'd reserved wasn't available and didn't bother to let me know. And even then when I got there, they could have offered to match the price on a larger unit for at least one month until the door was fixed. This could have been handled much better.
PS: I could care less about the $250 drawing -- I'd rather do business with folks that will shoot straight with me.
Mar 23, 2016
Nice friendly people good prices nice sized storage unit
Mar 22, 2016
Employee helped us get started quickly - saved me money on my rental car.
Monique smiled a lot, was great with my rental needs, and got me started very quickly so i could get my rental car back on time to save money. She is awesome with customer service - so much so, that I even told her that she was. A great face to meet after a 29 hour trip in the rental. We got the truck back 1 min early - thanks to Monique and her creative solutions to our time sensitive issues. Thank you again Monique!!