Sep 02, 2019
Fast and efficient
Fast and efficient service. Would rent again
May 01, 2018
the move was easy and staff friendly/helpful.
Moving was easy. I would have liked to see the location of the unit before renting (proximity to elevator) but I didnt ask...
Apr 30, 2018
Excellent customer service
Very easy and helpful to use.
Easy set-up and not a bad location.
Apr 22, 2018
Good customer service
These storage units are in east Boston so itâs a bit out there but price was better and itâs close to airport which is important to me. Casey was very friendly and thorough with paperwork and walking me through everything.
Feb 19, 2018
Clean. Friendly staff. Need more carts for moving items
Clean facilities and great customer service. Reasonable pricing considering the area. They need more carts to haul supplies form your vehicle inside. Especially considering my unit is on the third floor. Elevator could use some work. 3rd floor button barely worked.
Feb 14, 2018
Flawless move-in experience thanks to an attentive staff. Great prices for the city.
Dec 06, 2017
Good pricing for what I need. My only issue is the numbering system is ridiculous, and made my move in hide and seek experience. When i went to the office tgat morning thwy were still closed at 10, though tgey open at 930. I get it traffic in the city will get you. All, in all nice place so far.
Oct 26, 2017
Nice place to lock the staff that we donât have room at home
The place is always in good shape, very clean and organized, costumer service are nice and friendly people
Sep 14, 2017
Large, clean, less expensive storage space
We had to wait to check-in because office was closed. While waiting we unloaded stuff onto two carts, so the time wasn't wasted. Outside of that, check-in was smooth, customer service was great, and pricing was less than other storage places. I would definitely recommend CubeSmart.
Aug 18, 2017
Pretty good experience
This was a pretty decent experience, I would prefer more email communication, however, as talking on the phone at times was a little difficult.
Jun 20, 2017
Great customer service from Mikel.
Affordable relative to nearby facilities. Excellent customer service. Not thrilled with the mandatory monthly insurance fee of $17 that appears to cover none of the things likely to happen in storage. On my unit, that meant an increase of almost 20%. Advertisement I saw seemed to indicate it was a 1-time fee.
Jun 07, 2017
The building itself looks very new and very modern. There's no rust or trash anywhere. Security cameras are located all over the place and the ambient temperature is good. I noticed that it is generally well kept. However, getting ahold of someone from the office is not always easy.
Mar 14, 2017
Accessible and convenient
Pretty good place to keep your stuff
Jan 17, 2017
Great customer service
Very happy with price and customer service
Jan 10, 2017
It was a decent space
The customer service was great and helpful
Sep 29, 2016
The storage is perfect with a good near-the-airport location.
Me and my friend found the storage perfect with a reasonable price. We even got a discount.
Aug 30, 2016
Some trash in the hallways but the storage unit itself was clean
Aug 30, 2016
Easy to move into. Pretty expensive. They have a truck to use but it costs more and you can only use it during office hours.
Aug 29, 2016
It was easy ans smart way to store
Clean,easy and wonderful experience
Jun 30, 2016
Everything went as planned
This is our first experience with putting things in storage, and it was a good one.
May 28, 2016
The facility was extremely accessible and easy to use. The staff made everything simple and clear. I was awfully impressed with how quickly I was able to sign my lease.
May 23, 2016
manager made the experience fun
I would recommend this service to a friend especially because of friendly service and many access points
May 17, 2016
Overall, no problems
Place was clean, the manager that helped settle everything was very helpful. Didn't love that I had to get insurance due to the extra cost, but I understand the purpose of it.
Apr 25, 2016
Helpful staff. Clean building & units. Good security.
The lease process was made super easy by the helpful office staff. They did a great job walking me through the process, and explaining the rules of the storage facility. The storage units are well maintained and clean which made it easy for me to move my stuff in right away. The building has a lot of cameras and secured gates / doors which can only be accessed by codes (which indentify the person by their unit). These extra precautions gave me piece of mind my items would be secure there.
Apr 17, 2016
Overall the process was easy
The process was easy. Computer wasn't working and they had to push my first free month to the second month
Apr 08, 2016
Friendly customer service, nice location and great price
Mar 28, 2016
I'm happy and satisfied
Good customer service and overall
Mar 22, 2016
Overall very convenient , but need a restroom out of the office
Feb 23, 2016
online was ok but had false information.
The facility plays a lot of games. For starters they say first month is free but its not. They just wave the first months fee because with all the other fees they add on you would walk out. They force you to buy there insurance no matter what per month unless you have renters insurance to cover it. Not a state law a cubesmart law. The price you see online is a basic price before they stick the real price on you with fees on fees.
Oct 28, 2015
The customer service Representative named Larry was very helpful.
Sep 04, 2015
Sep 02, 2015
Good service, good size.
Very friendly manager, showed me the ropes. Unit was a great size for what I needed (two bedroom apartment). The facility is clean and logical and everything works well.
Aug 17, 2015
Representative stayed open after close so I could move into my unit and unpack everything I needed to unpack. Was very appreciative of that gesture.
Aug 05, 2015
I was unaware of all the fees when I signed up.
Jul 24, 2015
Exactly what you pay for
Hours are good so I can get my things when I need and the staff is really nice so when I need a new item from the store or have a question they are there to help
May 25, 2015
Clean, Secure, Excellent Customer Service!
The storage unit and its facilities were excellent. Customer service rep on site went above and beyond to assist me with finding the right sized storage unit and to provide moving trolleys to help with moving the stuff to the unit. Excellent, excellent service! They even have a small truck that you can use for free as long as you are a customer! Reasonable prices! Couldn't have asked for a better storage facility.
May 15, 2015
Good price, but unclean and inefficient
The unit offered by CubeSmart was comparatively the most formidable anywhere near the Boston area. It also included a 15% price reduction for students, and half of the first month -- perfect for two grad students who need to store their things for the summer. However, our Cube came with large dark sticky stains on the floor - I think they were oil. We couldn't move our boxes there. It took an hour to check in to get our cube, and then the garage door that was supposed to let us in stopped working due to a technical failure. There were no trolleys by our end so we had to run to the next side of the building to ask for trolleys. Took much longer to move in than we had anticipated.
May 07, 2015
May 06, 2015
it was a good experience moving in. staff was very helpful.
May 03, 2015
They couldn't have been more helpful and nice! They have a car that you can borrow if you are moving in as well.
Mar 04, 2015
This place is huge. The 2 employees Alanna and Kai were friendly and helpful. The added bonus was finding out you can use their truck (if available) to move in with. This is only for moving in and not out. Also it's only for a certain timeframe (4 hours I think). Plenty of time if you have help from your friends....apparently which I don't have because I did this all myself. Anyway, this was a great choice for me.
Dec 08, 2014
Very friendly, the employees answered all of our questions and were very nice. The space was clean and having 24 hour access is the best!