How to Identify a Good Storage Unit Manager

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When you’re loading up your storage unit with items that mean a lot to you (and, yes, they obviously mean something to you, if you’re willing to keep them in storage rather than tossing them out!), security is a concern for you. And, of course, there are numerous different measures you can take to ensure your individual unit is secure.

However, for extra peace of mind, you want to know that the person responsible for keeping a watchful eye on the entire complex—your storage unit manager—is trustworthy and dependable. Beyond that, you want to ensure that he or she will be easy enough to get a hold of should an emergency ever arise.

But, identifying a great storage unit manager (or, a terrible storage unit manager!) isn’t always as easy as it seems. Luckily, there are a few simple tips you can employ in order to separate the awesome from the awful.

1. Look for Reviews

Your first step should be to scour the internet and see if you can find what others have said about this potential unit manager. Do people rave about him, saying that he’s incredibly reliable and conscientious? Or, are there numerous complaints about him? Other peoples’ thoughts can really be beneficial. So, scope out everything from Yelp to YP.com to see what sorts of information you can get your hands on!

2. Ask About Anticipated Response Times

How long you’ll need to wait for a reply from your unit manager is likely a concern for you. Whether there’s an emergency or you simply need a question answered, you don’t want to be left hanging in the balance simply because your unit manager is neglecting to respond to you. Unfortunately, this characteristic is something that can be tough to discern before you’re actually a customer. So, go ahead—be upfront and straight out ask you prospective unit manager what you should expect in regards to response time. Does she pride herself on replying to all customers within 24 hours? Or, does she hesitate when you even ask the question? Pay close attention to the reply to get a general sense of what your expectations should be.

3. Better Yet, Test Response Times

Even better than asking about response times? Paying close attention to what you’re already experiencing. Has the unit manager always been impressively responsive and easy to get a hold of? Or, has he or she been incredibly slow to respond to your requests for meetings or showings? If the manager can’t even put in the effort to attempt to woo a potential customer, you likely don’t want to experience what the relationship will be like after you’ve signed on the dotted line of that rental contract.

4. See If You Can Find an Existing Customer

Wouldn’t it be great if you could chat with an existing unit renter to find out their thoughts on how the complex is run? You can! During the times when you visit the complex to meet with the manager, hang around to see if you can spot any customers stopping by their units. Then, approach them and see if you can ask a few questions to get their thoughts and opinions. Sure, it might seem a little forward. But, it’s an effective way to find out all of that insider information you’re desperate to get your hands on!

The quality and dependability of a unit manager is a big factor to consider when selecting a storage unit for all of your precious belongings. But, it can be difficult to tell what a manager will be like, until you’ve actually rented the unit. Use these tips, and you’re sure to have the intel you need to make the best decision for you!

Kat Boogaard

Kat Boogaard

Kat Boogaard is a Midwest-based freelance writer and blogger who loves lending her voice to a variety of publications and organizations. When she manages to escape from behind her computer screen, she enjoys reading, babying her rescued terrier mutt and obsessively organizing her entire home.
Kat Boogaard
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About Kat Boogaard

Kat Boogaard is a Midwest-based freelance writer and blogger who loves lending her voice to a variety of publications and organizations. When she manages to escape from behind her computer screen, she enjoys reading, babying her rescued terrier mutt and obsessively organizing her entire home.