7 Questions to Ask a Storage Unit Manager Before Renting

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Unit Manager

Considering renting a storage unit? Well, if you’ve begun to dip your toe into the storage pond, you know there’s quite a bit of consideration that needs to go into your decision. Nope, it’s not quite as simple as signing a piece of paper and piling all of your stuff into a unit.

Because the unit will be housing your belongings—whether valuable or not—you should definitely give some thought to the unit renting process. But, if you’ve never been down this road before, you might feel overwhelmed by all of the things you should know before scribbling your name on that rental contract.

Don’t worry, we’ve got you covered! Here are seven questions you should make sure to ask a storage unit manager before renting a unit of your own. They’re sure to help you make sure you’ve crossed your t’s and dotted your i’s!

How long is the contract term?

It’s important to keep in mind that the length of your rental contract will depend on your individual facility. Some units rent month to month, while others have a one year contract. Just make sure you know what you’re in for before you sign your name. After all, you don’t want to be stuck paying for the unit for months on end, when you had just assumed you were renting month to month!

What security measures do you have in place?

You’re keeping important stuff in your unit—after all, if it weren’t important, you wouldn’t bother paying to store it. So, you want to know that your stuff is safe. Ensure that the manager can give you a detailed rundown of all of the security measures they have in place. Whether it’s individual alarms on each unit, a pin code entry, or a 24/7 guard on duty, they should be able to give you some peace of mind. If you get a blank stare when you inquire about security? Well, that might not be the right complex for you.

Am I allowed 24/7 access to my unit?

In the interest of security, many units limit access hours. But, if you’re concerned with being able to get to your stuff—no matter the time of day—you’ll want to check on your facility’s hours. Do they have certain time windows when you can get into your unit? Or, can you have access whenever you want? Make sure that you know this ahead of time, to prevent any nasty surprises down the road! Being locked out of your own unit isn’t really a recipe for a good time.

How often do you raise rates?

Business is business. So, many complexes will offer a reduced rate just to get renters in the door—only to jack up the price a few months later. Be sure to ask your unit manager about how often they typically raise rental rates so that you have an idea of what you can expect. You don’t want to end up paying way more than budgeted.

Do those quoted rates include insurance?

Security is one thing. But, insurance is also important for protecting the items you have inside the unit. Some complexes include some sort of insurance with their rental prices, while others assume that’s something you’ll take care of on your end. Get a definite answer to this question, so you know whether or not you need to pursue a policy on your own.

When I call the contact number, who will answer?

Customer service is important. But, it might not be something you think about right off the bat. Pose this simple question to your unit manager in order to get a general idea of what their customer service process is like. When you call their contact number, will you be prompted to go through three different phone menus, only to be told to leave a message? Or, will you get a hold of someone who can help you right away? It might not seem like a big deal now—but, it’ll be important if a crisis ever arises.

What sort of maintenance do you do on the units?

You can do your best to keep the items in your unit safe. But, some of it is up to the unit manager himself. Do they frequently check the units for cracks or leaky roofs? Do they do any sort of pest control? It’s important to talk to your manager about what sort of preventative maintenance they do, so you can rest assured knowing your items will be in good hands.

Renting a storage unit involves some serious thought and consideration. But, it doesn’t need to be an overwhelming undertaking. Keep these seven questions at hand to ask your unit manager, and you’re sure to find the unit that’s right for you!

Kat Boogaard

Kat Boogaard

Kat Boogaard is a Midwest-based freelance writer and blogger who loves lending her voice to a variety of publications and organizations. When she manages to escape from behind her computer screen, she enjoys reading, babying her rescued terrier mutt and obsessively organizing her entire home.
Kat Boogaard
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About Kat Boogaard

Kat Boogaard is a Midwest-based freelance writer and blogger who loves lending her voice to a variety of publications and organizations. When she manages to escape from behind her computer screen, she enjoys reading, babying her rescued terrier mutt and obsessively organizing her entire home.