Having a storage unit is a great and convenient way to store all of your extra belongings. In fact, sometimes it all seems almost too easy. Then, disaster strikes. Whether your unit has been broken into or it’s currently filled with two inches of water, you now have to deal with a major storage unit problem.
Yes, it’s stressful. But, there’s no need to panic yet! Here’s your step-by-step guide to dealing with a problem with your storage unit.
1. Evaluate the situation.
Your first inclination might be to scream, cry, or throw something. But, take a deep breath! Assessing the situation to determine how much damage has been done is your first step.
Take a quick look through your belongings to get a rough estimate of the repair or replacement cost. Or, if there’s been a break-in, attempt to determine how many of your items have been stolen. Keeping a somewhat accurate inventory of everything you have in storage is exceedingly helpful in these types of situations. But, if you don’t have that information available, do your best to at least get a general idea of how much trouble you’re looking at.
2. Inform the unit manager.
Next, you need to contact your storage unit’s manager to alert them to the issue. After all, if you’ve had this problem, it’s likely that someone else in the unit is experiencing the exact same thing.
Get your unit manager on the phone (or, if possible, have them physically visit your unit) in order to get a handle on the situation. Now’s also a great time to review your rental contract to see what items — if any — will be covered by the storage complex.
3. Take photos.
You want to attempt to clean things up and restore some order as quickly as possible, especially if your items are at risk for getting permanent damage. But, before rolling up your sleeves, snap some quick photos.
These will act as your proof of the incident. Plus, they’ll likely come in handy if you need to file an insurance claim.
4. Start cleaning, if necessary.
Once photos have been taken, do your best to get the unit somewhat back to it’s normal order. Sweep up any broken items. Wipe up any messes. Get your unit manager to assist you with addressing a flooded unit. The quicker you can take care of the disarray, the less likely your belongings are to retain permanent damage. So, kick it into high gear!
5. Contact your insurance provider.
Now, it’s time to find out how you’ll go about paying to replace your ruined items. First, it’s important that you confirm if anything was covered under your agreement with the storage unit complex. Then, look into your individual insurance.
Whether your unit was tied into your regular renters or homeowners insurance, or you took out a supplemental policy, do some research and make some phone calls to get all of the information you need to file a claim and get this taken care of!
There’s no doubt about it — dealing with a storage unit problem is a major headache. And, while nothing will ever make the experience enjoyable, these steps will at least help you make it through in one piece!
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