Apr 25, 2019
great staff.... helpful and friendy
registered online so reservation didn't take long at all.
Forget the lady's name who helped me, but she was absolutely fabulous!!!
She answered all my questions, showed me the unit first, and was a delight to talk to. Thanks so much!
Mar 03, 2019
Customer service was exceptional ..very friendly and helpful. Clean safe facility..
Jun 12, 2016
Professional and convenient
Very happy. Nice facility, great staff, great hours. I have no complaints at all
Apr 19, 2016
Great Storage Facility!!
Great facility, friendly staff, very accommodating!
Jan 19, 2016
Jan 19, 2016
Nice storage unit with good security
Jan 14, 2016
The unit is very clean. I love the coded gate. I fill my things are safe.
Oct 31, 2015
Staff was super helpful and efficient. Space was as advertised.
Aug 02, 2015
Okay for the price
I used this storage facility because I thought the pricing was cheaper than those in the city limits. Once I moved my office furniture in, they increased my price by $20 the next month and notified me via email (which I rarely check). Customer service was ok, if you are even a day late you will not be able to access your unit and of you if you were even a day into the next month when you want to move out, you have to pay for the entire month (no pro-rating). If I had known what I know now, I would have just chosen someplace closer to home. I ended up moving my office furniture into my home JUST to avoid paying them any more
May 20, 2015
very convenient for me
Nice place. Check in was very easy. People were friendly
Feb 09, 2015
Manager very friendly and helpful!
Easy to get to, clean, friendly service.
Dec 18, 2014
Dec 03, 2014
Just didnt like the step up into the storage unit
Oct 16, 2014
The perfect facility for safe keeping
Experience from beginning to securing the actual unit was quick, helpful and exactly what was needed. Highly recommend.
Jul 09, 2014
Deceptive and Dishonest About Prices and Policies
Our entire experience with Belmont's Cube Smart has been one of bait and switch. It's their word against ours and they're "policy."
They advertise the "free" use of a moving truck as one of the perks for leasing a storage unit with them. As soon as I signed the lease it was apologetically pointed out that the truck was for move-in's only and could be used for only two hours. Obviously worthless.
The next month we downsized our storage unit and were able to utilize the truck since we were able to keep it within the time frame.
When we returned the truck (never even driven off the lot and literally driven 50 feet from one unit to the next on the same row), we were charged a $10 "admin fee" that was absolutely not mentioned previously.
When we downsized units, we did it purposely on the first of the month so we could switch from the old larger unit to the new unit without paying additional fees on either.
Our first month was declared "free" under the special they were running at the time and we owed only $12, which we paid on the spot (plus the $10 for the truck bait and switch deal). We asked several times if we were "all paid up" for the month and the were told that we were.
Six days later I get a phone call from Cube Smart as a "courtesy call" to inform me that my account was overdue. Thinking there must be some mistake, I reminded the rep that we were just in there on the first of the month switching out units and had paid everything in full for the month.
But there was no mistake. It was bait and switch again. And my word against the rep's word. "Very sorry... it's a little confusing when you switch units." As I told the representative who called me, I understand that it was not her fault for relaying the information to me, it is the fault of the franchise itself (or the owner). However, I will never use Cube Smart again, not in Belmont, not anywhere.
May 07, 2014
Great price, great convenience, great people!
Cubesmart gave us a great price for our 10 x 20 unit. We found them easy to work with, and the use of the lift truck was a godsend for us because we have many pieces of heavy furniture that we can no longer lift. The facility has enabled us to store our excess, and I mean excess, while we have our house on the market. The facility is clean and secure, and these are important factors for us.I recommend them highly for your storage needs. Check them out today!
Apr 10, 2014
I found CubeSmart online when I needed a storage unit. I filled in the information online, received a call from the location near me and 2 days later I went in to "make it official". Nicole was very helpful. She drove me to a couple of units so I could see them. She didn't try to sell me a larger unit than I needed. I walked out with boxes, a lock and one less thing on my to-do list!
Apr 07, 2014
The person who assisted me was extremely helpful and very efficient. I like the level of security of the storage. It's convenience was a key factor for my investment in Cube Smart.
Feb 08, 2014
I wish all storage facilities were like this one
Feb 04, 2014
Oct 11, 2013
I found this facility to be excellent when compared to other storage facilities. Very professional, fast, simple, secure, thorough and great service. I could ask for nothing more.
Mar 12, 2013
My experience in the office was great! When we discussed our storage needs she was able to accommodate us by suggesting another unit. We certainly appreciated her attention to detail and willingness to listen and serve. Facility is easy to access although I am a little uneasy about the exit gate opening towards me (but I will get used to that). Very thankful that we discovered CubeSmart Storage!
Jan 05, 2013
very good experience
I would recommend this to anybody needing storage facilities.
Jun 15, 2012
looking on line for a storage place I am very impressed with this place.would recommend to any and all who needs a quality storage facility