Jun 11, 2019
Clean friendly convenience lots of storage
Aug 30, 2018
Friendly front desk. Clean facility.
Aug 08, 2018
So far so good.
Just moved in last week. Will have more opportunity to prepare a review in due course.
May 08, 2018
Quick and easy from start to finish. Everyone was very helpful and nice from the phone reservation to the woman who checked us in.
Apr 04, 2018
Decent facility, not within search parameters
Excellent customer service. I felt a little manipulated because the google search I did to find the place said it was 24 hr access and $38/mo, and it ended up being 6-10 and $50/mo after the first month. Not terrible...but not my search parameters. May be googles fault but I feel like you shouldn't have to pay through the nose for storage. $50/month for 5x5 is stupid. For that amount I'm sure I could bribe my next door neighbor, and they live right next to me. We plan to look for a better deal soon.
Feb 12, 2018
Good Price and Friendly Staff
It is as good if not better than most outdoor storage facilities. I feel confident keeping my goods there while I work on my home.
Oct 08, 2016
Perfect place for storerage
Ideal storage for your stuff, friendly staff, accommodating and friendly, I will always recommend this to my friends, it's worth it
May 02, 2016
Spacious & well kept
Peaceful & quite
Every time I visit my unit, there's hardly anybody there.
Mar 28, 2016
Staff was very friendly and knowledgeable and so far a great experience.
Mar 16, 2016
Made things very easy
Easy, quick and painless. Staff was friendly and helpful.
Feb 22, 2016
Feb 21, 2016
This is a very clean and friendly place
Jan 31, 2016
Love the customer service and fast check in.
Jan 29, 2016
Megan did a great job
Megan explained what cube smart offered I would like Megan... Great Job!
Jan 15, 2016
Very helpful staff (Cindy), very reasonable prices. Definitely recommend.
From my initial phone call seeking information to moving my stuff, the experience was wonderful, especially due to personnel such as Cindy. Free use of their truck was a major plus also. Prices were very reasonable and included one month free. Would definitely recommend this facility to everyone.
Jan 09, 2016
Jan 06, 2016
Customer Service was a little off putting
I liked the climate controlled units, the keyed entry, office was clean and bright. Rep took me around on golf cart and showed me how to get in & out etc. She showed me a 2nd floor unit and since I was only using it for a week, I asked if they had something on 1st floor. She seemed inconvenienced, "I'd have to go back to the office to check, etc". We were at a standstill until I told her I wouldn't take the 2nd floor but would call other storage places to find a ground unit if they didn't have one. Then she checked on her phone and said rheir is one and 1st month is 50% off like this unit was. We looked at it, I agreed to take it. Go back to the office and the other rep or supervisor wasn't pleased with the change either. She talked for a couple minutes (while sitting in front of her pc) about how this was the last 1st floor unit and might not qualify for 50%. I said the other rep already checked and it does. She still tried to warn me it may not until I asked her if she could just look it up. She did and found it did qualify . Makes me wonder if during our debate if I said anything to the effect of..."that's ok I'll take it anyway" if they would have charged me full price for it.
Jan 05, 2016
Quick and Easy
Friendly people. Prompt and courteous service
Dec 30, 2015
As soon as we can arrange to get to another storage facility we will. Misleading information while under extreme time constraints made us have to quickly contact Penske for assistance getting a small unit. We asked for closest place and we were told it was 4 miles, no, this is not the closest, we were told a price and they forced us to carry insurance (this has never happened before) raising the cost 20 more dollars a month. Overall it is too far and too expensive. Very disappointed.
Sep 18, 2015
Very efficient and clean
Easy in and out, always clean.
Sep 17, 2015
it was quick and easy it was done
Sep 07, 2015
Manager that assisted us was very pleasant and thorough. Very happy with the online deal and no hassle of month to month contract. Best option I found for storage.
Aug 04, 2015
Pleasantly surprised to see it's a month to month unit, and the first month was free on the larger unit.
May 23, 2015
bigger than expected.
Unit was bigger than expected, easy location, cheaper than most
May 13, 2015
Everything was smooth and explained in detail. It was the cheapest place and had first month free.
Apr 29, 2015
Apr 04, 2015
Mar 31, 2015
I had a short amount of time and all the associates worked together to get me in and out. Best prices around.
Mar 25, 2015
Mar 19, 2015
Jan 08, 2015
I was very pleased with the experience and the service.
Oct 06, 2014
My experience was great. I made a last minute decision to store my belongings with you all. The women behind the front desk answered all my questions, help me in every way possible, and got me checked in just before they closed on the night of September 30th. It made my life so much easier. I am very grateful to them all.
Sep 02, 2014
Jul 28, 2014
There needs to be a closer public bathroom to the office for the weary driver and associate who are weary from packing and travelling, or unpacking.
Jul 15, 2014
May 25, 2014
My review will focus on my experience to date. I found CubeSmart Self Storage with the SpareFoot Storage Finder. Based on the information provided, it reflected the best combination of price (for the 5' x 5' storage I was seeking), location, and ratings from other reviewers.
This was our first time using self-storage, so I contacted âStore 0540â (this locationâs official designation) directly to ensure I had all the documentation (e.g., acceptable ID, property insurance) needed and to complete as much as the preparation paperwork as possible. The manager was very friendly and helpful, ensuring that I understood all the charges I would be paying for (there is a one-time setup fee) and that I either should bring a secure lock or purchase one on site. In fact, I had checked local hardware stores, as well as the âbig boxâ hardware store prices for disk padlocks (recommended over standard ones because they are more secure) and I found CubeSmartâs price to be lower. The manager said that assuming all the information I provided was OK, it would take about 20 minutes to complete the process when we arrived.
When we arrived, we reviewed the rental agreement process. The assistant manager was very friendly and efficient, though the online computer system was surprisingly slow. As a result, despite all the preparation, the paperwork process took over 30 minutes. The range of times among the reviews here would suggest this may be a weakness in CubeSmartâs or Store 0540âs processing system that needs upgrading.
Once we completed the paperwork, the assistant manager gave us an overview of how to access our storage and showed us to our space. We examined it and tried the lock, which worked fine. We then left to move our property into storage.
Store 0540 followed up the next day via email to make sure we had no concerns and I assured them that we were very pleased so far. Customer service seems to be a strong suit of Store 0540 and CubeSmart.
Mar 13, 2014
It was actually a very pleasant experience! Made the idea of hauling all my stuff to storage not so bad.
Feb 11, 2014
Dec 12, 2013
Oct 27, 2013
Great customer service and incredible value.
I was bringing all of my stuff from a few locations in NJ and I was not even sure what size unit I would need. By reserving a unit online I got a great deal and when I realized I would have to move in a day later than I thought a quick call to the facility was all it took. When I got to the facility I realized that I wouldn't actually have any time to move my stuff in so the lady working there raced through the paperwork so that I would at least have the unit rented and then I could move in when I was able to. In fact the unit that I rented was a 10 by 15 and it ended up being less expensive than a 10 by 10 that I had been renting in NJ. All in all I am very happy with every part of the process.
Jul 25, 2013
PJ was an excellent team member at the storage facility. She showed me how to access my unit and told me about the amenities, all while engaging me in a conversation about her family. It was a very pleasant experience, and I would definitely recommend this facility to friends and family.
Mar 20, 2013
The staff made me feel at home and your facility is one of the best I have seem I check out three or more and spare foot is now my place for my things best value in town too
Mar 05, 2013
I called ahead of time to find out what I needed to bring with me to the office to secure my unit and do paperwork. I showed up to the office only to find out that I needed to bring my lock with me before I could finalize any paperwork. Then I was told that my storage unit had two doors and that I would need to go purchase a second lock. I was upset to be inconvenienced but the price for the unit was more than fair. I was also able to take advantage of a promotional offer which made me forget about the earlier inconvenience. Overall, I am very happy I chose cubesmart storage for my current storage needs.
Aug 28, 2012
THEY ARE VERY GOOD AND I WOULD TELL ANYONE THAT AND THE PRICE IVE SEARCHED AND SEARCHED COULD NOT FIND A PRICE THAT CAME CLOSE
Jun 08, 2011
I love U-Store-It and the employees I deal with!
They are extremely helpful and understanding of all my needs and situations!!
Jun 08, 2011
They were always pleasant!
We have been dealing with the Rosedale, Maryland 21237 facility for about two years. The people who work there could not have done more for us. They were always pleasant (as we witnessed) even when a customer was in the wrong, they defused the situation and made the customer understand and bring things to a positive ending. Every company would like to have employees as you have in Rosedale. We will continue to deal with U-Store-It as much or more for the quality of people who work at that location. Price is
Jun 08, 2011
I HAVE NOTHING BUT THE BEST!
I HAVE BEEN IN MY UNIT FOR SEVERAL YEARS NOW. I HAVE NOTHING BUT THE BEST TO SAY ABOUT KELLY, (MGR.) AND CINDY (GM) AT LOCATION # 540 8432 PULASKI HWY. BALTIMORE, MARYLAND. 21237 YOU NEED TO HIRE MORE PEOPLE LIKE KELLY. WHY? SHE IS YOUNG, WITH THE MIND OF AN OLDER PERSON, AND SHE IS EXECUTIVE MATERIAL FOR YOUR COMPANY. SHE IS AN ASSET TO YOUR AND CINDY. SHE WILL GO FAR IN CORPORATE AMERICA.