Unit reservered online not available during move-in, fine regardless
I chose this facility because it had the cheapest 5x5 unit within 5 miles ($25/mo), but when I arrived the salesperson informed me that all of the 5x5 units were taken, and the next size was 5x10 for $65/mo. I needed storage immediately so signed on for the rest of the month at least, and this size ended up being what I needed anyway. The space is clean, I've never had to wait to load my things, and the loading docks are easy to work. I'll likely use them in the future, I just wish there was more transparency about what untis were available (in-person they said it was first-come, first-serve).